Lead Retail Sales Associate / Customer Service

Amazing Lash Studio; Texas; On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Free eyelash services including volume

Membership sales bonus

Flexible Hours

Discounts on all retail products

Glam squad culture

Clear career path to grow

Ongoing training

Job summary

Amazing Lash Studio in Texas is seeking a Lead Retail Sales Associate and Customer Service Representative to promote memberships and retail products while delivering outstanding guest experiences.

You will answer phones, book appointments, greet guests, and drive conversions through calls, texts, and emails. As a key holder, you will help open/close the studio and coordinate with Marketing on lead strategies.

Qualifications

• 1+ years of sales experience preferred; results-oriented and metrics-driven.
• Customer service focused with an emphasis on member retention and lead outreach.
• Outgoing, positive, energetic, and resourceful — a natural people person.
• Strong communicator with confident interpersonal skills across guests and teammates.
• Organized multitasker and problem solver with solid computer skills.
• Available for flexible days/hours including nights, weekends, and holidays.

Responsibilities

• Promote and sell Amazing Lash Studio memberships and retail products.
• Answer phones, book appointments, and greet guests.
• Make outbound calls, send texts, and email guests daily to drive conversions.
• Create a warm, welcoming environment and respond quickly to guest needs.
• Maintain a membership sales closing rate of 40%+ and collaborate with Lash Consultants.
• Keep the lobby and studio public areas clean, organized, and guest-ready.
• Partner with Marketing on lead conversion strategies.
• Open and close the studio — this is a key holder position.

Skills

Sales experience

Customer service

Communication skills

Organized multitasker

Computer skills

Interpersonal skills

Tools

MindBody

Job description

Overview

Hiring immediately for a lead retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so guests will look and feel AMAZING!

Retaial Sales Associate / Customer Service Representative Compensation:

• $11-$13 per hour depending on performance + membership sales bonues

Benefits:

• Free eyelash services including volume upgrades - come in looking flawless!
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• A glam squad culture where your work actually shows on people's faces
• Clear career path to grow as a professional
• Ongoing training

In this Role You Will:

• Promote and sell Amazing Lash Studio memberships and retail products
• Answer phones, book appointments, and enthusiastically greet every guest
• Make outbound calls, send texts, and email guests daily to drive conversions
• Create a warm, welcoming environment and respond quickly to guest needs
• Maintain a membership sales closing rate of 40%+ and collaborate with fellow Lash Consultants
• Keep the lobby and studio public areas clean, organized, and guest-ready
• Partner with the Marketing Team on lead conversion strategies
• Responsibly open and close the studio — this is a key holder position!

Qualifications:

• 1+ years of sales experience preferred; results-oriented and metrics-driven
• Customer service focused with a strong emphasis on member retention and lead outreach
• Outgoing, positive, energetic, and resourceful — a natural people person
• Strong communicator with confident interpersonal skills across guests and teammates
• Organized multitasker and problem solver with solid computer skills
• Available for flexible days/hours including nights, weekends, and holidays
• MindBody software experience a plus

Legal Disclaimer

©2023 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.