Lead Retail Sales Associate, aka Lead Budtender

Silverstemcannabis; Denver (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Paid Time off

Medical Vision and Dental coverage

Job summary

Silver Stem Fine Cannabis is seeking a Lead Retail Sales Associate (Lead Budtender) in Denver. This full-time, hourly role represents the brand at the retail level and guides customers to enjoy the experience, learn about products, and encourage repeat visits.

You will work closely with store staff, vendors, and corporate teams, ensuring smooth operations, compliance, and a superior customer experience. Knowledge of cannabis products and strong communication are essential.

Qualifications

• 21+ years of age or older (legal requirement).
• Excellent customer service and communication skills.
• Knowledge of cannabis strains and products.
• Experience in retail or customer service environment.
• Able to work in a fast-paced environment.
• Basic computer skills; ability to learn software programs.
• Must have a valid Colorado Employee Badge before hire date.
• Lift up to 25 lbs and endure standing for long periods.

Responsibilities

• Greet and assist customers, vendors, and visitors following check-in protocol.
• Handle cash transactions and balance cash register.
• Open and close procedures; maintain store security and cleanliness.
• Assist with daily store operations and inventory audits.
• Educate customers and provide product recommendations.
• Adhere to state and local cannabis regulations and SSFC policies.
• Maintain knowledge of SSFC membership and patient programs.
• Use Flowhub POS and other store software as required.

Skills

Customer service

Communication

Cannabis products knowledge

Retail experience

Cash handling

Tech literacy

Written and verbal communication

Badge compliance

Mobility/physical ability

Tools

Flowhub POS

Job description

Here you can find all our current job openings

Check out our available positions to learn more and start your journey with Silver Stem Fine Cannabis

Position: Lead Retail Sales Associate, aka Lead Budtender

Location: Denver / Bonnie Brae, CO

Job Id:168

# of Openings:1

Job Title: Lead Retail Sales Associate, aka Lead Budtender

Reports to: Store Manager

Job Type: Full-time

FLSA: Non-Exempt, Hourly

Compensation range: $20.00 - $20.25 (hourly)

• Employee discount, Paid Time off
• Medical, Vision, and Dental coverage (offered to full-time employees only)

Position Summary:

The Silver Stem Fine Cannabis (SSFC) Lead Retail Sales Associate Lead Budtender is a crucial role, representing Silver Stem on the retail level and serving as the face of our brand. As the primary employee interacting with our patrons, you have the power to leave a lasting impression. Your shared goal is to guide our patrons to fully enjoy our experience, gain knowledge of our products and other cannabis accessories, and ultimately return to our establishments in the future. You also play a crucial role in maintaining functionality, efficiency, and fluidity throughout the store and among all levels of SSFC staff, the corporate team, vendors, and others.

Essential duties and responsibilities:

• All Front Desk Associate duties and responsibilities
• Patient intake (Dual-use and medical licensed locations only)
• Greet and assist customers, vendors, and visitors in a friendly and helpful manner following check-in protocol
• Proper phone and email etiquette
• Complete knowledge of our Silver Seeds membership program and its benefits
• Complete understanding of our Primary Patient Program and its benefits
• Understand and fully utilize SSFC’s Point of Sale (POS) system, Flowhub
• Opening and Closing procedures
• Accurately handle cash transactions and maintain a balanced cash register
• Maintain a clean and organized work environment
• Adding products into virtual shopping carts in the POS and adhering to state-mandated daily sales limit
• Provide product recommendations and educate customers on cannabis products
• Adhere to all state and local regulations regarding the sale of cannabis products
• Adhere to SSFC policies and procedures
• Assist with the completion of daily store operations
• Assist with daily inventory audit procedures
• Maintaining knowledge of company security requirements

Essential qualifications:

• Must be 21 years of age or older
• Excellent customer service and communication skills
• Knowledge of different cannabis strains and products
• Experience working in a retail or customer service environment
• Ability to work in a fast-paced and dynamic work environment
• Knowledge of essential computer functions and ability to learn how to use various software and programs
• Good written and verbal communication skills
• Must have obtained a valid Employee Badge from the Colorado Marijuana Enforcement Division before the date of hire
• Must be able to lift up to 25 lbs. individually
• Must be able to sit, stand, stoop, crouch, reach, and lift for long periods

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions