Lead Retail Customer Service Associate

FedEx Office and Print Services; New Orleans (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Consultant to enhance customer experiences in a dynamic retail environment. This role involves managing production processes, providing expert advice, and leading a team to ensure timely order completion. The ideal candidate will excel in consultative selling and possess strong communication skills. Join a forward-thinking company that values quality and customer satisfaction, where your contributions will directly impact the success of the store and the satisfaction of its customers.

Qualifications

• 2+ years of specialized experience in a customer-facing role.
• Strong verbal and written communication skills are essential.

Responsibilities

• Deliver expert customer service and manage production flow effectively.
• Lead digital imaging and coordinate shipping services.

Skills

Customer Service

Consultative Selling

Production Management

Communication Skills

Education

High School Diploma

Tools

POS Terminals

Job description

POSITION SUMMARY:

The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They consistently deliver a positive customer experience by taking customer orders, coordinating store activities, providing pricing information, recommending products and services, producing complex orders, operating advanced equipment, and managing production processes. They use consultative skills to anticipate needs, suggest alternatives, and provide solutions. With leadership guidance, they may direct team members and resolve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

This list is representative and not exhaustive:

• Deliver friendly, polite, and expert customer service using consultative behaviors.
• Manage production flow to ensure timely and accurate completion of orders.
• Take customer orders, provide pricing, perform consultative selling, and track jobs.
• Lead digital imaging, scheduling, and production, including finishing and large jobs.
• Set up complex orders and multitask effectively.
• Ensure quality during and after production.
• Maintain communication among shifts.
• Coordinate pick-up and delivery of orders.
• Provide leadership to team members on shift.
• Assist in training store team members.
• Organize customer orders and operate POS terminals, handle transactions.
• Complete financial paperwork, support sales reporting, and bank deposits.
• Follow supervisor instructions and store procedures, including safety and HR policies.
• Coordinate shipping services: advise on methods, package goods, and maintain supplies.
• Perform other duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent.
• At least 2 years of specialized experience.
• Excellent verbal and written communication skills.

ESSENTIAL FUNCTIONS:

• Stand during entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Bend and twist regularly.
• Communicate effectively with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform in a fast-paced environment under pressure.
• Maintain focus and concentration for extended periods.
• Work with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Details provided in the original description.

Additional Notes:

Supports FedEx Office's commitment to quality, cost reduction, and process improvement. Equal opportunity employer, committed to diversity and inclusion, with accommodations available for applicants with disabilities. Criminal history considerations are handled in compliance with applicable laws.