Lead Restoration Technician (WRT Certified)

At 911 Restoration Of Northwest Arkansas; Springdale (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Paid Time Off (PTO) and Paid Training

Company vehicle and safety equipment

Job summary

911 Restoration of Northwest Arkansas is seeking an experienced, certified Restoration Technician to lead mitigation jobs from start to finish in Northwest Arkansas. This role requires responding to emergency property damage events including water, fire, mold, and sewage scenarios, with an active WRT certification preferred.

Candidates should have hands-on mitigation experience, strong customer service skills, and the ability to document progress using Encircle and other restoration tools, while

Qualifications

• Proven experience in water mitigation and structural drying.
• Strong customer service, communication, and sales/consulting skills.
• Ability to participate in emergency after-hours on-call schedule.
• Valid driver’s license with clean driving record.

Responsibilities

• Respond to emergency mitigation calls promptly; participate in after-hours on-call rotation.
• Perform water, fire, smoke, and mold mitigation including demolition and setting up drying equipment.
• Conduct property inspections with moisture meters and thermal imaging tools; document progress.
• Take photos, readings, and notes to document jobs for insurance and office staff using Encircle.
• Guide homeowners through the restoration process with empathy and clarity; identify additional needs and convert inspections into jobs.
• Maintain clean, organized vehicles, tools, and equipment following safety standards.

Skills

Water mitigation

Structural drying

Demolition

Moisture meters

Customer service

Sales/consulting

Team player

Education

WRT certification

IICRC AMRT

IICRC FSRT

IICRC ASD

Tools

Encircle software

Job description

Company: 911 Restoration of Northwest Arkansas

Location: Northwest Arkansas (Fayetteville, Springdale, Rogers, Bentonville area)

Job Type: Full-time / Includes On-Call Rotation

Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Training, Safety Equipment Provided

About the Role

911 Restoration of Northwest Arkansas is seeking an experienced, motivated, and certified Restoration Technician who has the proven ability to run mitigation jobs from start to finish.

This role involves responding to emergency property damage situations including water, fire, mold, and sewage mitigation. If you have a strong work ethic, a positive attitude, an active WRT certification, and the drive to deliver excellent customer service during stressful situations, we want you on our team.

Key Responsibilities

• Emergency Response: Respond promptly and professionally to emergency mitigation calls; participate in an after-hours on-call rotation.
• Mitigation & Restoration: Perform hands-on water, fire, smoke, and mold mitigation, including demolition, removing damaged materials, setting up drying equipment, and monitoring progress.
• Inspections & Technology: Conduct property damage inspections using moisture meters and thermal imaging tools. Accurately track and document drying progress.
• Job Documentation: Take detailed photos, atmospheric readings, and notes to document jobs thoroughly using Encircle software for insurance and office staff.
• Customer Service & Sales: Guide homeowners and businesses through the restoration process with empathy and clarity. Identify additional structural needs and assist in converting inspections into jobs.
• Asset Management: Maintain clean, organized, and functional company vehicles, tools, and drying equipment while adhering to strict safety standards.

Position Requirements (Deal Breakers)

• Proven experience in water mitigation, structural drying, demolition, and using moisture meters.
• Valid driver’s license with a clean, insurable driving record.
• Proficiency with (or ability to quickly master) Encircle or similar restoration documentation software.
• Ability to participate in the emergency after-hours on-call schedule.
• Strong customer service, communication, and basic sales/consulting skills.
• Must be reliable, professional, and a collaborative team player.

Physical Requirements

• Ability to lift and carry 50+ lbs regularly.
• Ability to comfortably work in crawl spaces, attics, and heavily damaged structures.
• Ability to work long or irregular hours during widespread weather events or complex emergency situations.

Preferred Qualifications

• Additional IICRC Certifications (AMRT, FSRT, ASD).
• Experience navigating and documenting directly for insurance claims.
• Background in carpentry, construction, or demolition.

What We Offer

• Comprehensive benefits package including Health, Dental, Vision, and Life Insurance.
• Paid Time Off (PTO) and Paid Training.
• Opportunities for advanced industry certifications and career growth.
• Company vehicle and all specialized safety equipment/tools provided.