Lead Restoration Technician: Water, Fire & Mold Expert

United Water Restoration Group of So. FL., Inc.; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer matching

Paid holidays & vacation

Job summary

United Water Restoration Group of South Florida (UWRGS) is seeking a Lead Technician to respond to leads, schedule visits, and meet with homeowners or business owners to assess damage and secure signed contracts for services. The Lead Tech designs and oversees extraction, drying, demolition, and cleaning per IICRC S500 standards.

Techs are the heart of our field operations, representing the company with customers and insurers.

Qualifications

• High School Graduate or more.
• Knowledge of the Water/Fire/Mold Restoration business.
• 3+ years' experience as a certified field technician.
• Professional ambition; has the potential and drive to grow in knowledge, responsibility, and accountability as the company grows and expands.

Responsibilities

• Maintaining a safe work environment as the top priority.
• Be pleasant, courteous and compassionate with customers at all times.
• Help employees/peers perform to the best of their ability. We are a team.
• Rapidly responding to customer needs by calling meeting with them ASAP to assess the damage.
• Providing the customer, a clear and transparent description of the remediation process and obtaining a signed contract for United Water Restoration services.
• Knowing when and how to help customers seek insurance approval for demolition.
• Apply proper containment methods to protect unaffected areas, residents, and pets from hazards resulting from demolition and or microbial contamination.
• Monitor jobs daily, contacting and following up with homeowners/business owners for daily appointments.
• Maintaining and uploading accurate job notes, pictures and drying records to document work progress on the PSA system.
• Daily monitoring and documentation of jobs in progress, taking moisture readings, taking photos, and uploading readings, photos and notes into DASH in a timely fashion.
• Be available for On-Call weeknights and weekends on a rotating basis. We are 24/7/365
• Maintain a professional appearance and demeanor.
• Maintain vehicle, equipment, shop cleanliness and mechanics.
• Maintain required certifications.
• Attend all mandatory company meetings, both internal and external
• Learn and comply with company policies, procedures, and the technical skills and methods needed to function within the company structure.
• Other related activities as needed
• Characteristics, Traits, and Skills Required:
• Safety-first mindset
• Professional, personable, charismatic, energetic, with a "can-do" attitude
• A "Whatever it takes, get the job done" mentality
• Strong communication skills (both written and verbal)
• Solid computer, tablet, and smart phone skills and knowledge
• High levels of organization and efficiency
• Able to recognize and troubleshoot faulty equipmentTech savvy with texting, email and computers and social media platforms.
• Be handy and knowledgeable with the machinery and tools used to perform remediation and be able to perform maintenance on the equipment
• Must be willing and able to respond in a timely fashion.
• Must have the ability to support a customer during a time of extreme duress.

Skills

Strong communication skills

Tech savvy

Safety-first mindset

Customer service orientation

Education

High School Diploma or equivalent

Job description

United Water Restoration Group of South Florida (UWRGS) is seeking a Lead Technician to respond to leads, schedule visits, and meet with homeowners or business owners to assess damage and secure signed contracts for services. The Lead Tech designs and oversees extraction, drying, demolition, and cleaning per IICRC S500 standards.

Techs are the heart of our field operations, representing the company with customers and insurers.