Lead Restoration Technician II

Restoration Management Company; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

EAP

401k match

Job summary

Restoration Management Company in Phoenix seeks a Lead Technician II to guide a crew through mitigation and environmental projects from start to finish. You will report to the Supervisor and collaborate with the Project Manager and Branch Manager, coordinating with other departments as required.

The role requires a minimum of 3 years in a lead technician capacity, valid license, and strong customer service skills.

Qualifications

• 3+ years' experience in lead technician role in construction field, and/or restoration/mitigation field or experience gained through successfully meeting job requirements of Lead Tech I.
• Valid Driver's License, with driving record in good standing (Class C)
• Must be insurable
• Bilingual (English/Spanish) preferred
• Able to pass Respirator Physical and obtain respiratory fit exam.
• Industry certifications preferred, with ability to pass medical exams if required for certification.
• Ability to communicate and provide excellent customer service.
• Good grasp of English language (read, write, verbal)
• Comfortable with utilizing software and applications in accessing documents, forms, reports, etc. and submitting same through company approved methods.
• Ability to effectively teach and actively contribute to the development of technicians (crew) through demonstration, encouraging opportunities for growth.
• Strong understanding of safety guidelines and applies to daily tasks

Responsibilities

• Lead a group of 3 or more technicians, providing supervision and direction based on defined job parameters.
• Maintain regular communications with key stakeholders including Branch Manager, Operations Manager, Project Manager, Supervisor and Project Coordinator for project schedules, changes in scope of work, material, and personnel resources.
• Oversee tasks to expedite job completion, including materials pickup/order and ensuring high-quality repairs per code and standards.
• Supervise multiple and different types of jobs in a day, from simple to large loss.
• Ensure the team provides the best customer experience and adjusts based on experience for client and company.
• Maintain company vehicle and restock supplies as needed.
• Complete and turn in crew sheets and job notes daily.
• Enforce safety policies and train crew as needed; may serve as Site Safety Representative.
• Mentor and develop technicians through feedback.
• Complete timecards accurately; ensure crew members do the same.
• Turn in completed work orders with measurements, moisture readings, and documentation for billing.
• Maintain trade skills through regular training and knowledge of company services.

Skills

Team leadership

Communication

Customer service

Bilingual

Job description

Restoration Management Company in Phoenix seeks a Lead Technician II to guide a crew through mitigation and environmental projects from start to finish. You will report to the Supervisor and collaborate with the Project Manager and Branch Manager, coordinating with other departments as required.

The role requires a minimum of 3 years in a lead technician capacity, valid license, and strong customer service skills.