Lead Restoration Technician

911 Restoration of Appleton-Oshkosh; Oshkosh (WI); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Performance-based bonus

Paid time off

Stock options plan

Training & development

Job summary

911 Restoration of Appleton-Oshkosh is seeking a Lead Restoration Technician to oversee water mitigation jobs in Oshkosh, WI. This hands-on leadership role involves managing technicians on-site and ensuring compliance with IICRC standards.

The ideal candidate has experience in the restoration field and strong communication skills. The position is full-time with an on-call rotation for emergencies. Benefits include performance-based bonuses and paid time off.

Qualifications

• 5+ years of restoration field experience preferred.
• Strong understanding of water mitigation best practices.
• Ability to lift/move equipment in challenging environments.

Responsibilities

• Lead water mitigation projects from arrival through dry standard.
• Direct and support technicians/helpers on-site.
• Set up, monitor, and break down drying equipment.
• Communicate professionally with customers.
• Maintain job site safety and cleanliness.

Skills

Restoration field experience

Strong understanding of IICRC standards

Strong customer service skills

Decision-making skills

Education

Valid driver's license

IICRC WTR or equivalent certification

Active/valid IICRC certification

Job description

About Us

911 Restoration of Appleton - Oshkosh is a full-service property restoration company focused on giving customers a Fresh Start after water, fire, mold, or sewage damage. We’re known for fast response, professional service, and quality work done to IICRC standards.

Job Summary

We’re hiring a Lead Restoration Technician to lead water mitigation jobs in the field, manage technicians on-site, and ensure projects are completed safely, efficiently, and to IICRC standards. This is a hands-on leadership role for someone who can run a job from start to finish and communicate clearly with customers and the team.

Position Details

Location: Oshkosh, WI (serving Oshkosh, Appleton, Menasha, Neenah, Fond du Lac + surrounding areas)

Job Type: Full-time

Schedule: On-call rotation for emergencies (nights/weekends as needed)

Benefits

• Bonus based on performance
• Paid time off
• Stock options plan
• Training & development

Pay & Benefits

$25-32/hr (DOE)

PTO after 90 days

Performance-based bonus

Required Certifications

• IICRC WTR (Water Damage Restoration Technician) (or equivalent water certification)
• IICRC certification (active/valid)
• Valid Drivers Licence (active/valid)

Responsibilities

• Lead water mitigation projects from arrival through dry standard
• Direct and support technicians/helpers on-site (assign tasks, ensure quality)
• Set up, monitor, and break down drying equipment (air movers, dehumidifiers, etc.)
• Perform moisture mapping and job documentation (readings, photos, daily notes)
• Communicate professionally with customers and provide clear updates
• Maintain job site safety, cleanliness, and professional appearance
• Coordinate with management/office on job status, materials, and scheduling
• Participate in emergency response/on-call rotation

Qualifications

• Restoration field experience (lead/crew lead experience preferred)
• Strong understanding of IICRC standards and water mitigation best practices
• Reliable, organized, and able to make decisions on-site
• Strong customer service and communication skills
• Ability to lift/move equipment and work in challenging environments
• Valid driver’s license and clean driving record

Preferred (Nice to Have)

• Additional IICRC certifications (ASD, AMRT, FSRT, OCT, etc.)
• Experience with insurance documentation platforms and job file compliance
• Experience training/mentoring technicians

How to Apply

Apply with your resume and include:

• Your current certifications (WTR + IICRC)
• Your restoration experience (years + leadership experience)
• Your availability for on-call rotation