Lead Resident Coordinator

Catholic Community Services; United States; On-site; USD 32,979 - 37,456; Full time

Benefits offered by this job

3 weeks vacation

12 days sick leave

13 holidays

medical insurance

dental insurance

vision insurance

life insurance

pension

403b

catastrophic insurance

accident insurance

Job summary

Catholic Community Services is seeking a Lead Shelter and Respite Generalist in the United States to oversee daily operations at Nativity House Respite. This role requires strong leadership and crisis management skills to support vulnerable populations. Responsibilities include staff oversight, service coordination, and ensuring compliance with operational procedures. Candidates must have a high school diploma and at least 2 years of experience working with the homeless. Excellent benefits include health insurance and generous vacation policies.

Qualifications

• 2 years of experience working with the homeless population.
• Proof of negative TB test within the last 12 months.
• Must obtain Food Handler's card within first 3 months.
• Must pass background checks prior to offer of employment.

Responsibilities

• Oversee daily operation of Nativity House Respite and provide staff support.
• Participate in hiring decisions and training new staff as needed.
• Provide crisis management using de-escalation techniques.
• Coordinate intake process with staff for new guests.

Skills

Compassionate

Crisis management

Effective communication

Problem-solving

Team commitment

Education

High School Diploma or G.E.D.

BA in Social Science (preferred)

Job description

Overview

$23.94-$27.19

Join our Team! We offer an excellent benefits package!

3 weeks vacation * 12 days sick leave * 13 holidays * medical * dental * vision * life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins

The Lead Shelter and Respite Generalist oversees the daily operation of the Nativity House Respite and Resident Coordinators in the absence of the program supervisor. The Lead is responsible for operational oversight, behavioral management, staff support, service coordination, and accurate data entry and reporting. This position requires strong leadership, organization, crisis management, and the ability to work effectively with vulnerable populations, including individuals experiencing homelessness, mental health challenges, and substance use disorders.

Responsibilities

• Provides oversight of shelter, Respite, and Resident Coordinator staff when supervisor is out. This includes providing guidance, feedback, task assignments, and facilitating decision making with team.
• Ensure compliance with safety, Cleanliness and security procedures throughout Nativity House Programs.
• Participates in interviews and decision making for hiring resident coordinators and respite staff as needed when program supervisor is not available.
• Provide training and support for new staff in respite and resident coordinator roles.
• As part of the HAS team, provides behavioral management, using de-escalation techniques to defuse disruptive behavior including arguments and fights among residents and guests.
• Works with staff to welcome new respite guest and ensure all paper work and files are accurately completed by staff.
• Communicate and complete reports for incidents, issues, and other relevant information accurately and timely to appropriate staff through recording entries into the computer system, log book, and/or personally through meeting as appropriate.
• Respite Lead is responsible for finding coverage when there is a call out on the weekend or when the program supervisor is not available.
• Assists with facilitating guest transportation to/from medical procedures, as well as picking up medications for guests, when needed.
• Oversees the Homeless Management Information System (HMIS) data entry for the respite program. Works with the program manager, supervisor, and county HMIS administrator to ensure accurate HMIS data entry.
• Completes HMIS trainings, attends HMIS administrator meetings and other HMIS related meetings and training as required.
• Ensures that an intake interview occurs with each guest to get an understanding of their history, issues contributing to homelessness, barriers to housing, and their stage of change.
• Ensure all clients are in-compliance with the respite/hospital program objectives.
• Coordinate intake process with staff and/or communicate with the hospital to prepare for the arrival of future respite clients.
• Evaluate clients for approval/denial from the hospital.
• Facilitate discharge plan from partnered hospital and help client maintain adherence.
• Maintain computer based and hard copy social service records on all guests. Insure that’s case notes are completed in a timely manner.
• Works closely with the Case Managers to provide coordinated services to guests.
• Responsible for being the second witness at shift change for narcotic counts with the client present.
• Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• High School Diploma or G.E.D.
• Must have 2yrs experience working with the homeless population.
• Proof of negative TB test within the past 12 months.
• Must obtain Food Handler’s card within first 3 months of employment.
• Ability to be compassionate, nonjudgmental, and set clear personal boundaries.
• Ability to set clear limits and consequences and manage triangulation with guests and staff.
• Ability to take strong initiative and ownership of the position, be proactive in problem solving, and be an effective team communicator.
• Ability to form and maintain a strong team commitment with staff.
• Work with diverse population including people with active mental health and chemical dependency issues.
• Be a positive and proactive team member.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Must have reliable transportation, valid driver’s license, automobile insurance and provide current auto registration.
• Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract).
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

PREFERRED QUALIFICATIONS:

• BA in Social Science preferred.