Graveyard Lead Shelter Program Generalist

UNAVAILABLE; Vancouver (WA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

3 weeks vacation

12 days sick leave

13 holidays

medical

dental

vision

life insurance

LTD

AD&D

pension

403b

catastrophic & accident ins

Job summary

Bertha’s Place is a 62-unit shelter serving people experiencing homelessness. We seek a Graveyard Shift Lead to oversee operations in the absence of Supervisors and to guide staff and guests toward safety and comfort.

You will ensure HMIS data accuracy, collaborate with the Kitchen and Program Supervisors, and participate in staff interviews. This role demands strong leadership and a compassionate, proactive approach.

Qualifications

• Minimum 2 years in case management, social work, or work with homeless or disabled adults.
• TB test within the past 12 months required.
• Ability to take initiative, problem solve, and communicate effectively with staff and guests.
• Pass background checks prior to offer of employment.
• Must have reliable transportation, valid driver’s license, and automobile insurance.

Responsibilities

• Fills in for the program supervisor when not working and attends staffing/meetings as needed.
• Participates in interviews and hiring decisions for shelter staff as needed.
• Supervises shelter staff and guests in supervisor’s absence.
• Lead the team to welcome guests and ensure HMIS data entry is accurate daily.
• Coordinate with Kitchen Supervisor to support kitchen efforts as needed.
• Enforce security procedures and manage disruptive behavior and ban decisions.
• Ensure timely completion of all reports and HMIS data entry with leadership.
• Provide one‑on‑one counseling and connect guests with services.
• Collaborate with Case Managers to deliver coordinated shelter services.

Skills

Case management

Social work

Team leadership

Compassionate communication

Crisis de‑escalation

Education

High School Diploma or GED

BA in Social Science preferred

Job description

Overview

$24.58-$28.27 HR/DOE

Graveyard Shift Lead position available.

Join our Team! We offer an excellent benefits package!

• 3 weeks vacation
• 12 days sick leave
• 13 holidays
• medical
• dental
• vision
• life insurance
• LTD
• AD&D
• pension
• 403b
• catastrophic & accident ins

Bertha’s Place is a 62-unit, non-congregate shelter for people experiencing homelessness. The population served is one third single women, one third couples with a female head of household, and one third people over 55. Bertha’s place is a secure access 24-hour/7-day a week low barrier shelter with the primary goal of helping support residents regain permanent housing.

Oversee the operation of the Bertha’s Place and Bertha’s Too Shelters in the absence of the Program Supervisors. Provides direction to Shelter Program Generalists to ensure the comfort and safety of guests and employees.

Responsibilities

• Fills in for the program supervisor when she or he is not working. May also attend case staffing and administrative meetings as needed. May also fill in for Program Supervisors or other staff as needed during the week.
• Participates in interviews and decision making for hiring shelter staff as needed.
• Supervises all shelter staff and guests in the absence of the supervisor.
• As the team leader, works with staff to welcome guests, and ensures HMIS data entry is correct and completed daily.
• In collaboration with the Program Supervisors and Kitchen Supervisor, provide support to kitchen efforts as needed.
• Ensures security procedures are communicated and implemented.
• As part of the Bertha’s Place team, intervenes in arguments, fights and other disruptive behavior. Provides behavioral management. Facilitates the ban decision making process in the absence of the Program Supervisors.
• Ensures that all reports are completed accurately and in a timely manner.
• In collaboration with the Program Supervisors, oversees the Homeless Management Information System (HMIS) data entry. Works with the program director, supervisor, and county HMIS administrator to ensure accurate HMIS data entry.
• Completes HMIS training, attends HMIS administrator meetings and other HMIS related meetings and training as required.
• In collaboration with the Program Supervisors, provides one on one counseling, supportive services and connection with services.
• Works closely with the Case Managers and Peer Case Managers to provide coordinated services to guests.
• Provides counseling consultation regarding guests for shelter program generalists.
• Fills in for Shelter Program Generalist position as needed.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• High School Diploma or G.E.D.
• Must have 2yrs experience in Case Management, Social Work, working with homeless, or disabled adults.
• Education will substitute for experience.
• Proof of negative TB test within the past 12 months
• Ability to be compassionate, nonjudgmental, and set clear personal boundaries
• Ability to set clear limits and consequences and manage triangulation with guests and staff
• Ability to take strong initiative and ownership of the position, be proactive in problem solving, and be an effective team communicator.
• Ability to form and maintain a strong team commitment with staff
• Work with diverse population including people with active mental health and chemical dependency issues
• Be a positive and proactive team member
• Applicant must successfully pass required background checks prior to an offer of employment.
• Must have reliable transportation, valid driver’s license, and automobile insurance.
• Must have an acceptable driving record per CCS’ driving policy, (required to provide current driving abstract)
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

PREFERRED QUALIFICATIONS:

• BA in Social Science preferred.