Lead Reservations & Guest Experience Supervisor

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Education tuition reimbursement

Paid vacation and holiday pay

Weekly resort prizes

Job summary

The Golden Road Motor Inn DBA Atlantis Casino Resort Spa is seeking a Lead Reservations Coordinator responsible for supervising reservations staff, providing training, and ensuring exceptional service. This role includes managing communications via phone, email, and fax to assist guests with their travel plans.

The ideal candidate will possess a high school diploma or equivalent and proficiency in computer applications like Microsoft Office. Benefits include medical coverage and paid vacation.

Qualifications

• High School diploma or equivalent.
• Proficiency in computer applications, including Microsoft Office and hotel management systems.
• Experience in a call-center or customer service environment preferred.

Responsibilities

• Supervise and monitor reservations staff performance.
• Provide clear, friendly, and professional communication to guests and colleagues.
• Assist guests with reservations and upsell services.

Skills

Strong communication and active-listening abilities

Proper telephone etiquette

Data entry accuracy

Multi-tasking and negotiation capabilities

Education

High School diploma or equivalent

Tools

Microsoft Office

HMS

Hotel Extranets

Job description

The Golden Road Motor Inn DBA Atlantis Casino Resort Spa is seeking a Lead Reservations Coordinator responsible for supervising reservations staff, providing training, and ensuring exceptional service. This role includes managing communications via phone, email, and fax to assist guests with their travel plans.

The ideal candidate will possess a high school diploma or equivalent and proficiency in computer applications like Microsoft Office. Benefits include medical coverage and paid vacation.