Lead Repair Technician

Corner Medical, LLC; Minneapolis (MN); On-site; USD 37,000 - 40,000; Full time

Job summary

Corner Home Medical seeks a skilled Repair Technician Lead to supervise repair operations for patient-owned and company-owned durable medical equipment. You will report to the Purchasing & Warehouse Area Manager and guide repairs at the New Hope location while supporting CHM distribution centers.

The role requires leadership, strong mechanical aptitude, and customer-service excellence to ensure equipment reliability, regulatory compliance, and positive patient outcomes.

Qualifications

• Minimum two years repairing and maintaining equipment experience.
• Leadership or team lead experience preferred.
• Strong mechanical aptitude and problem-solving skills.
• Excellent communication and customer service abilities required.
• Proficient with CRM or inventory systems; able to track repairs.

Responsibilities

• Lead day-to-day repair operations for patient-owned and company-owned equipment.
• Coordinate repair activities at New Hope; support other CHM locations.
• Perform repairs and maintain rental and internal equipment.
• Serve as technical resource for oxygen equipment, lift chairs, mobility products.
• Prioritize repairs using FIFO; communicate estimates and approvals with customers.
• Manage repair email queue and ensure timely resolution.
• Monitor inventory levels and participate in inventory control.
• Document repair activity and customer communications in CRM.
• Coordinate return/delivery of repaired equipment with Distribution teams.
• Support training, safety, and process improvement initiatives.

Skills

Leadership

Mechanical aptitude

Communication skills

Customer service

CRM / inventory software

English fluency

Education

High school diploma or equivalent

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Skilled Craft Worker New Hope, Minneapolis, MN, US

6 days ago Requisition ID: 1166

Salary Range: $27.00 To $29.00 Hourly

Repair Technician Lead – Medical Equipment / DME

Pay:$27.00-$29.00 per hour
Schedule: Monday-Friday, 8:00am-4:30pm

Corner Home Medical (CHM) is seeking an experienced and motivated Repair Technician Lead to oversee repair operations for both patient-owned and company-owned durable medical equipment. Reporting to the Purchasing & Warehouse Area Manager, this role leads repair activities at the New Hope location while providing coordination and support to CHM distribution centers engaged in equipment repair operations. The ideal candidate combines strong mechanical aptitude with leadership skills, a commitment to customer service, and a passion for driving continuous improvement. This position plays a critical role in ensuring equipment reliability, inventory accuracy, regulatory compliance, and positive patient outcomes.

Company: Corner Home Medical
Location: New Hope, MN
Job Type: Full-Time

Why You'll Love This Role

• Lead a vital team responsible for maintaining safe, reliable medical equipment that supports patient independence and quality of life.
• Take ownership of repair operations and influence process improvements across multiple CHM locations.
• Partner with cross-functional teams including Customer Service, Distribution, Purchasing, and Warehouse Operations.
• Develop expertise across a broad range of durable medical equipment, oxygen equipment, mobility products, and lift chairs.
• Help shape training programs and mentor team members while contributing to operational excellence.
• Enjoy opportunities for professional development through manufacturer certifications and specialized repair training.

Key Responsibilities

• Lead day-to-day repair operations for patient-owned and company-owned equipment.
• Coordinate repair activities at the New Hope location and provide support to other CHM distribution centers.
• Perform repairs and oversee maintenance of rental and internally used company equipment.
• Serve as a technical resource for troubleshooting oxygen equipment, lift chairs, mobility products, and other DME equipment.
• Prioritize customer-owned repairs using a first-in, first-out (FIFO) process and communicate repair estimates and approvals with customers.
• Manage the repair email queue, assign tasks appropriately, and ensure timely resolution of repair requests.
• Monitor, adjust, and maintain repair parts inventory levels while supporting min/max inventory controls across repair locations.
• Track equipment ownership and quality costs and make recommendations regarding product repair, replacement, or disposition.
• Record repair activity, maintenance history, and customer communications within company CRM systems.
• Coordinate the return and delivery of repaired customer-owned equipment with Distribution teams.
• Ensure proper product flow and disposition from intake through completed repairs and return to patients.
• Facilitate warranty claims, product return authorizations, and manufacturer return processes, particularly for oxygen equipment.
• Assist with facility maintenance activities as qualified and permitted by law.
• Lead process improvement initiatives within the repair department and warehouse operations.
• Assist in developing and maintaining repair training materials and verifying annual competencies for departmental team members.
• Partner with Warehouse leadership to plan workloads, prioritize tasks, and maintain department productivity.
• Participate in annual inventory activities and lead repair-related inventory audits and reconciliations.
• Maintain a clean, safe, and organized work environment.
• Participate in emergency response activities and specialty repair training as required.
• Promote CHM's commitment to excellent customer service, patient safety, and quality equipment management.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum two (2) years of experience troubleshooting, repairing, and maintaining equipment.
• Leadership or team lead experience strongly preferred.
• Strong mechanical aptitude and advanced problem-solving skills.
• Excellent communication, customer service, and phone etiquette skills.
• Proven ability to organize work, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong computer skills, including experience using CRM or inventory management systems.
• Ability to work independently, make sound decisions, and recommend solutions to operational challenges.
• High attention to detail and commitment to accuracy.
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Must be able to read, write, and speak English fluently.
• Must always prioritize patient and employee safety.
• Willingness to attend required company training, manufacturer certifications, and continuing education programs.
• Must wear required personal protective equipment (PPE), including steel-toe or composite-toe footwear.

Physical Requirements

This role requires frequent:

• Lifting up to 60 pounds consistently throughout the shift
• Bending and stooping
• Kneeling and crouching
• Squatting and climbing
• Pushing and pulling
• Reaching overhead
• Primarily warehouse-based with regular exposure to equipment, machinery, inventory, and heavy materials.
• Frequent use of inventory systems, CRM software, Outlook, and other business applications.
• Regular use of repair tools, diagnostic equipment, ladders, inventory scanners, hydraulic pallet jacks, forklifts, and other warehouse equipment.
• Fast-paced environment requires effective prioritization and coordination of repair activities.

Work Environment

• Primarily warehouse-based with regular exposure to equipment, machinery, inventory, and heavy materials.
• Frequent use of inventory systems, CRM software, Outlook, and other business applications.
• Regular use of repair tools, diagnostic equipment, ladders, inventory scanners, hydraulic pallet jacks, forklifts, and other warehouse equipment.
• Fast-paced environment requires effective prioritization and coordination of repair activities.
• Steel-toe or composite-toe footwear is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.