Repair Processor

Corner Medical, LLC; Minneapolis (MN); On-site; USD 25,000 - 26,000; Full time

Job summary

Corner Home Medical is seeking a detail-oriented Repair Processor to support the repair and maintenance of patient-owned and company-owned medical equipment. This role reports to the Repair Department Lead and Purchasing & Warehouse Area Manager, ensuring timely repairs, accurate records, and safe, high‑quality service.

The ideal candidate is organized, mechanically inclined, and committed to customer satisfaction while maintaining a safe work environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent computer proficiency and ability to learn company software and repair systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proven attention to detail and commitment to accuracy.
• Ability to make sound decisions and solve problems effectively.
• Fluent in reading, writing, and speaking English.
• Willingness to become proficient and certified in the repair of lift chairs and scooters.
• Commitment to safety policies and procedures.
• Dependable with regular attendance and a dedication to continuous improvement.
• Willingness to attend vendor and company-sponsored training and complete LMS courses.

Responsibilities

• Receive and process equipment repairs from start to finish using the CRM and Excel as needed.
• Maintain accurate records, logs, warranty claims, and credit requests.
• Ensure repaired equipment is returned to patients promptly and accurately.
• Collaborate with management, suppliers, customers and cross-functional teams to meet company goals.
• Support inventory maintenance and repair-related tasks as required.

Skills

Communication skills

Customer service

Computer proficiency

Organizational skills

Attention to detail

Decision making

English fluency

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $18.00 To $19.00 Hourly

Company: Corner Home Medical
Location: New Hope, MN
Job Type: Full-Time
Schedule: Monday-Friday 8:30-5
Pay:$19.00 per hour

Corner Home Medical is seeking a detail-oriented and customer-focused Repair Processor to support the repair and maintenance of patient-owned and company-owned medical equipment. This role works closely with the Repair Department Lead and Purchasing & Warehouse Area Manager to ensure equipment repairs are processed efficiently, inventory is maintained accurately, and customers receive timely service. The ideal candidate is highly organized, mechanically inclined, and committed to delivering excellent service while maintaining a safe and productive work environment.

Why You'll Love This Role

• Play a key role in helping patients receive safe, reliable medical equipment.
• Gain hands-on experience with a wide variety of durable medical equipment (DME), including lift chairs, scooters, hospital beds, oxygen equipment, patient lifts, and more.
• Work alongside supportive leadership and collaborative cross-functional teams.
• Develop technical troubleshooting and repair skills through training and certification opportunities.
• Join a growing, family-led Durable Medical Equipment (DME) organization dedicated to improving lives.

Key Responsibilities

• Work collaboratively with CHM management and personnel to support company goals and culture.
• Maintain positive and effective relationships with suppliers, customers, and internal teams.
• Promote and uphold the Corner Home Medical brand, reputation, and commitment to customer satisfaction.
• Receive equipment and manage the repair process from start to finish utilizing the company CRM system, email, phone communication, and Microsoft Excel as needed.
• Submit repairs to manufacturers and maintain accurate records, logs, warranty claims, and credit requests.
• Enter repair estimates accurately and communicate with respiratory department staff, branch stakeholders, and Customer Service Representatives regarding repair approvals, denials, and equipment troubleshooting.
• Remove and scrap equipment from the CRM system as needed to maintain accurate inventory levels.
• Partner with the Purchasing Department to ensure repair inventory and part levels are maintained.
• Develop proficiency in equipment troubleshooting and assist with answering the Repair Department phone line.
• Assist with facility repair projects when appropriate and requested.
• Ensure repaired equipment is returned to patients promptly and accurately.
• Verify repair materials and support products are approved and supported by appropriate Safety Data Sheets (SDS).
• Follow all established Personal Protective Equipment (PPE) and safety requirements.
• Maintain a clean, organized, and safe work environment.
• Participate in company and vendor-sponsored training programs.
• Perform additional duties and special projects as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills, including professional phone etiquette.
• Strong customer service and interpersonal skills.
• Excellent computer proficiency and ability to learn company software and repair systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proven attention to detail and commitment to accuracy.
• Ability to make sound decisions and solve problems effectively.
• Fluent in reading, writing, and speaking English.
• Highly motivated with a positive attitude and team-oriented mindset.
• Willingness to become proficient and certified in the repair of lift chairs and scooters.
• Commitment to safety policies and procedures.
• Dependable with regular attendance and a dedication to continuous improvement.
• Willingness to attend vendor and company-sponsored training and complete all required CHM Learning Management System (LMS) courses.

Physical Requirements

This position requires frequent:

• Bending and stooping
• Squatting
• Climbing
• Crouching
• Reaching above shoulder level
• Kneeling
• Pushing and pulling
• Lifting up to 60 pounds regularly and up to 100 pounds occasionally throughout the work shift

Equipment Used

• Microsoft Office Suite (Word and Excel)
• Computer-based CRM and repair tracking systems
• Scanning technology and inventory tools
• Ladders
• Packaging tools and materials, including tape guns and pallet strapping equipment
• Work is performed primarily in a warehouse environment.
• Regular exposure to medical equipment, inventory, machinery, and shipping materials.
• Frequent standing, walking, lifting, and movement throughout the facility.
• Requires attention to detail while managing multiple tasks and priorities.
• Must possess the manual dexterity necessary to safely operate equipment and perform job functions.
• Steel-toed footwear is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.