Lead Rental Technician

Home Depot; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading company as a Lead Rental Technician, where you'll ensure peak equipment performance while providing exceptional customer service. This role involves repairing and maintaining light construction equipment and working closely with store associates and customers. Your technical skills and ability to communicate effectively are key to success in this position.

Qualifications

• 18 years or older and legally permitted to work in the U.S.
• Ability to diagnose advanced mechanical repairs including engines and hydraulics.
• Experience with customer service and handheld technology.

Responsibilities

• Perform a full range of equipment repairs on light construction equipment.
• Communicate with teammates and customers, providing knowledge on equipment operation.
• Maintain a fleet of rental equipment, prioritizing repairs and service calls.

Skills

Customer Service

Mechanical Repairs

Communication

Safety Compliance

Problem Solving

Education

High school diploma or GED

Technical or Trade School

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Must reside within 30 miles of Chicago, IL

Schedule Monday to Friday 8am to 5pm on call on the weekends

Position Purpose:

The Lead Rental Technician (LRT) is a skilled technician, adept at performing a full range of equipment repairs on light construction equipment (skid steers, chippers, trenchers, mini-excavators, etc.) in a group of The Home Depot stores or customer job sites in the vicinity. This position reports directly to the next-level manager for their region.

Key Responsibilities:

• 10% Communication - Communicates clearly with teammates including store associates, technicians, and customers in both verbal and written communications. Uses active listening in understanding message content and point of view in order to fully understand the mechanical problems being reported; Provides expert knowledge to all Rental associates in the proper operation of the equipment and standard operating procedures; Supports rental centers by explaining the large equipment program and addressing any store-specific issues; Provides support throughout the rental period for customers and rental associates, which may include providing best-in-class delivery; Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety Regulations
• 40% Compliance: Safety & Dept of Transportation - Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the safe operation of the equipment; Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment Typically requires overnight travel less than 15% of the time
• 50% Equipment Repairs - Responsible for maintaining a fleet of rental equipment; Diagnose, maintain, and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems; Reviews Down Equipment Report and communicates with the leader to prioritize repairs and service calls; Obtains parts needed for repairs, while maintaining timely and accurate parts inventory; Utilizes company technology platform to document all work performed on equipment, including labor and parts; Performs tasks at store locations, company shop locations, and job sites; Performs other tasks assigned by the leader; Maintains vehicle compliance to company, federal and drivers standards of performance; Assists with equipment deliveries and pick-ups as required; Ability to lay out key action items in a logical sequence and recognize issues that may delay progress to reduce bottlenecks

Direct Manager/Direct Reports:

• This Position typically reports to Regional Field Operations Manager
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to diagnose and complete advanced mechanical repairs, including engines, hydraulics, and electrical systems.
• Ability to read and understand technical repair and parts manuals for equipment, including mechanical, hydraulic, electrical, and other components.
• Experience and ability to provide superior customer service Working knowledge of handheld technology (smartphone, laptop, tablet) Ability to operate in extreme outdoor working conditions Valid driver's license in state applying

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Preferred Education Requirements: Technical or Trade School
• Experience in repair and maintenance of gas/diesel engines, automotive or industrial equipment.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Decision Quality
• Manages Ambiguity
• Communicates Effectively
• Customer Focus
• Resourcefulness