Lead Rental & Repair Shop Supervisor

Sugarbush Resort; Warren (VT); On-site; USD 84,000 - 91,000; Full time

Job summary

Sugarbush Resort is seeking a Seasonal Rental Shop Supervisor for the Lincoln Peak Shop. You will lead daily rental, demo, repair, and tuning operations and oversee a team of 10–20 staff to ensure superior guest service and safety.

The role requires hands-on responsibility, equipment readiness, and adherence to company safety standards, with a focus on efficient operations during peak season.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Experience in a rental, retail, service, or repair environment preferred.
• Ski/snowboard tuning or equipment repair experience preferred.
• Demonstrated mechanical aptitude and ability to work with hand tools.

Responsibilities

• Lead and support daily rental, demo, repair, and tuning operations at the Lincoln Peak Rental Shop.
• Supervise, train, and support a team of 10-20 employees while promoting a safe, productive, and guest-focused environment.
• Monitor business levels and staffing needs, making operational adjustments to support service and efficiency goals.
• Resolve guest and employee concerns in a professional and timely manner.
• Utilize RTP and other rental management systems to support daily operations and accurate transactions.
• Maintain the readiness, organization, and safety of rental and demo equipment fleets.
• Perform and oversee equipment inspections, testing, tuning, repairs, and related service work in accordance with company and industry standards.
• Support daily shop operations, including opening and closing procedures, facility security, and operational readiness.
• Ensure compliance with all company safety, risk management, and equipment testing requirements.
• Perform any role within the rental operation as needed to support business demands and deliver exceptional guest service.

Skills

Supervisory experience

Mechanical aptitude

Guest service

Communication

Problem solving

Physical fitness

Education

High school diploma or equivalent

Tools

RTP

Job description

Sugarbush Resort is seeking a Seasonal Rental Shop Supervisor for the Lincoln Peak Shop. You will lead daily rental, demo, repair, and tuning operations and oversee a team of 10–20 staff to ensure superior guest service and safety.

The role requires hands-on responsibility, equipment readiness, and adherence to company safety standards, with a focus on efficient operations during peak season.