Lead Registration Specialist, ED Reg (Night Shift: 7p-7a)

Vanderbilt Health; Nashville (TN); On-site; USD 38,000 - 47,000; Full time

Job summary

Vanderbilt Health is seeking an on-site Registration Specialist for the ED, focusing on patient arrival, discharge, and insurance validation. You will ensure accurate data entry and timely communication with patients and staff to support smooth admissions and billing workflows.

You will handle payment requests and payment plan information, resolve registration issues, and maintain professional service in waiting rooms and during patient departures.

Qualifications

• Data Entry into electronic system per instructions.
• Customer service oriented and responsive to customer needs.
• Critical thinking to analyze and judge information.
• Documentation must be complete, accurate and compliant.
• Knowledge of system operation and support for IT/clinical systems.

Responsibilities

• Enter all cases accurately into admissions, discharge, transfer and billing systems.
• Provide customer service and status updates in waiting room, in-room, and before patient departure.
• Request payment and provide payment plan information for patient balances.
• Perform administrative tasks to ensure departmental policies and procedures are followed.
• Adhere to departmental guidelines for all assigned area functions.

Skills

Data Entry

Customer Service

Critical Thinking

Documentation

System Knowledge

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world, class.

Organization

ED Registration (VUH Night II)

Job Summary

Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts.

• Performs all assigned area functions per departmental guidelines.
• Performs administrative functions to ensure the department operates according to policies, procedures and protocols.
• Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.
• Provides customer service and status updates in waiting room, in-room, and prior to patient departure.
• Requests payment and provides payment plan information for patient account balances when necessary.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Data Entry (Novice): The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.
• Documentation (Novice): Ensures that all documentation is complete, accurate, thorough, and compliant.
• System Knowledge (Novice): Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.
• Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.
• Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas.
• Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

Core Capabilities

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Work Experience

Relevant Work Experience

Experience Level

2 years

Education

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.