Lead Registration Specialist

Team Member Services; Bolingbrook (IL); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off from day one

403-B retirement plan

Parental leave

Job summary

UChicago Medicine AdventHealth is recruiting for a fast-paced Patient Access Representative to support registration, pre- authorization, and insurance verification in a busy health system environment.

Join a team that emphasizes patient-centered care, accurate data entry, and compliant processes. This role requires strong communication skills, English/Spanish bilingual ability, and proficiency with EMR systems in a high-volume setting.

Qualifications

• Mature judgment in dealing with patients, physicians, and insurance representatives.
• Intermediate knowledge of Microsoft programs and familiarity with database programs.
• Able to operate general office equipment and learn multiple tasks efficiently.
• Fluent or bilingual in English and Spanish is preferred.
• Follow HIPAA and CMS guidelines with discretion.

Responsibilities

• Manage relationships with clinical partners to ensure open communication between departments.
• Provide timely coverage of assigned work areas for prompt patient service.
• Obtain pre-authorizations from third-party payers and document information accurately.
• Register patients for services by collecting essential demographics.
• Conduct Medicare compliance reviews and eligibility checks.
• Explain estimated costs and arrange payment plans with patients as needed.
• Assist supervisor with audits, training, and staff schedules.
• Coordinate with case management to ensure patients have necessary information for services.

Skills

Mature judgement

Microsoft Office

EMR system

Bilingual English/Spanish

Education

Associate (Preferred)

High School Grad or Equiv (Required)

Tools

EMR system

Job description

Our promise to you

Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time
Shift: Day-Weekend (United States of America)
Address: 500 REMINGTON BLVD
City: BOLINGBROOK
State: Illinois
Postal Code: 60440

Job Description

Schedule: Full Time, Monday-Friday 6am-230pm with an on-call rotation every four weeks

• Manages relationships with clinical partners to ensure open communication between clinical, ancillary, and consumer access departments.
• Provides timely and continual coverage of assigned work areas to offer prompt patient service and availability for all clinical partner registration needs.
• Provides on-call support as needed.
• Contacts insurance companies to verify insurance eligibility and benefits and determine coverage before scheduled appointments and during or after care for unscheduled patients.
• Obtains pre-authorizations from third-party payers and accurately enters required authorization information in the system.
• Registers patients for all services by obtaining critical demographic elements and ensuring accuracy.
• Performs Medicare compliance reviews, eligibility checks, and completes Medicare Secondary Payer Questionnaires.
• Ensures patient accounts are assigned the appropriate payor plans and updates financial assessments, eligibility, and benefits.
• Creates accurate estimates to maximize up-front cash collections and advises patients of expected costs, collecting payments or making appropriate payment agreements.
• Assists department supervisor with quality audits, mentoring staff, assisting with departmental training, and staff schedules.
• Coordinates with case management staff as necessary and ensures patients have logistical information necessary to receive their services.
• Documents all conversations with patients and insurance representatives in the appropriate fields.
• Actively attends department meetings and promotes positive dialogue within the team.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Intermediate knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Basic medical terminology
• Must be able to read, write, and speak conversational English
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
• Intermediate medical terminology
• Bilingual - English/Spanish

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• in business or related field

Work Experience

• 1+ customer service experience [Required]
• 1+ revenue cycle experience [Required]
• 2+ direct patient access experience [Preferred]

Additional Information

Additional Licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements.

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$20.41 - $32.66

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.