Lead Registration-Communications

Prime Healthcare; Los Angeles (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Prime Healthcare's Sherman Oaks Hospital in Sherman Oaks, CA is seeking a Lead Associate for Patient Access to ensure smooth patient flow, accurate registration and strong customer service in a busy environment.

The role requires coordinating staff coverage, supporting the Supervisor, and upholding department policies while delivering exemplary service to patients, visitors and clinicians.

Qualifications

• High school diploma or equivalent required.
• Extensive knowledge of Patient Access; CHAA preferred.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• Strong attention to detail.
• Excellent written and verbal communication.
• Ability to prioritize and manage multiple demands.
• Strong analytical and problem-solving skills.
• Proficiency in Word and Excel.
• Capacity to work under pressure.

Responsibilities

• Ensure a smooth patient flow and accurate registration.
• Maximize Point of Service patient collections.
• Coordinate break and lunch times to ensure coverage.
• Assist Supervisor in staffing fluctuations and workflow.
• Lead by example in customer service and professional conduct.

Skills

High School Diploma

Patient Access knowledge

CHAA preferred

Interpersonal skills

Leadership abilities

Attention to detail

Written communication

Verbal communication

Prioritization

Analytical skills

Problem solving

Microsoft Word

Microsoft Excel

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

At Sherman Oaks Hospital, our dedicated team of professionals are committed to our core values of quality, compassion, and community. As a member of the Prime Healthcare Foundation, Sherman Oaks Hospital is actively seeking new members to join its award-winning team!Sherman Oaks Hospital is a 153-bed, not-for-profit, acute-care community hospital located in Sherman Oaks, California. Staffed with over 500 employees and an extraordinary team of physicians, the hospital is recognized for advanced technology and compassionate care and provides 24/7 emergency care in addition to a full range of specialized medical, surgical, and diagnostic services to improve and save lives. Sherman Oaks Hospital has been nationally recognized multiple times as a "100 Top Hospital" by Fortune/Merative, holds an "A" grade in patient safety from The Leapfrog Group, Patient Safety Excellence recognition from Healthgrades, and more. For more information, visit www.shermanoakshospital.org.

Responsibilities

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• 1. High School Diploma or equivalent required.
• 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• 3. Exceptional interpersonal & organizational skills.
• 4. Demonstrated leadership and management abilities.
• 5. Extremely high degree of attention to detail.
• 6. Good written and verbal communication skills.
• 7. Ability to prioritize.
• 8. Good analytical & problem solving skills.
• 9. Proficiency in Microsoft Word and Excel.
• 10. Ability to effectively manage multiple demands and function well under pressure.

Pay Transparency

Sherman Oaks Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $23.69 to $27.01. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Full Time

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf