Lead Recreation Fee Technician

U.S. Department of the Interior; Alamogordo (NM); On-site; USD 45,000 - 59,000; Full time

Job summary

The U.S. Department of the Interior’s National Park Service at Alamogordo, NM seeks a non-supervisory position to support front-line visitor services and manage fee operations for the site. The role involves revenue handling, interpretive support, and ensuring compliance with government regulations.

Successful candidates will help review procedures, provide training on fee systems, and uphold standards while serving the public with professionalism and consistency.

Qualifications

• Arthmetic/Mathematical reasoning is essential.
• Customer service skills are required.
• Demonstrated integrity and honesty in performance.
• Strong interpersonal skills and teamwork are expected.
• Good reasoning abilities and critical thinking are necessary.
• Flexibility to adapt to changing duties and schedules.

Responsibilities

• Lead full-time, career seasonal, and/or temporary employees on a regular basis.
• Serve as a front-line, uniformed representative of the NPS, assisting visitors and explaining recreational opportunities.
• Manage collection, deposits, tracking, and expenditure of fee revenue per regulations.
• Provide training and education on fee processes, systems, and tools to staff and partners.

Skills

Arithmetic/Mathematical Reasoning

Customer Service

Integrity/Honesty

Interpersonal Skills

Reasoning

Teamwork

Flexibility

Job description

Summary

Salary Range: First time hires to the federal government typically start at the beginning salary in the range for their respective grade level. GS-06: $45,409 (Step 1) to $59,031 (Step 10) per year - Salary Table 2026-RUS

Major Duties

Lead full-time, career seasonal, and/or temporary employees on a regular and recurring basis in which the highest subordinate grade level is GS-05. This position is non-supervisory in nature. Serve as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc. Perform assignments associated with the collection, deposit, tracking, and expenditure of fee revenue collected from the public in accordance with all NPS and U.S. Treasury regulations governing the handling of government funds. Review and verify the functionality of new fee related systems or modifications to existing systems as a result of regulatory and program requirements. Review and verify the accuracy of manuals and/or standard operating procedures for the implementation of new and existing system designs and/or modifications. Provide informal and formal training and education to employee, partners, volunteers, interns, cooperating association representatives, etc. regarding automated and non-automated fee processes, systems, software programs, tools, etc.

Education

This position does not allow substituting education for experience.

Requirements

Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit www.dhs.gov/EVerify/. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Must have and maintain a valid driver's license throughout employment. You are required to wear a uniform and comply with the uniform standards. A uniform allowance will be provided. You may be required to complete training, obtain, and maintain a government credit card with travel and/or purchase authority. You must be at least (1) 18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. Additional Requirements located under Qualifications

Evaluations

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of any additional assessment(s) required for this position. Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into the following categories: Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job. You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Arithmetic/Mathematical Reasoning Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reasoning Teamwork In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP). To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry. Providing false or misleading information on your resume or supporting documentation may result in removal from consideration or other action consistent with applicable federal hiring regulations. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Other Information

Additional vacancies may be filled using this job announcement. EXPLORE Act Veteran Hiring Pilot Program The Department of the Interior has created a two-year Veteran Hiring Pilot as established by the Expanding Public Lands Outdoor Recreation Experiences (EXPLORE) Act that aims to expand employment opportunities for Veterans (and eligible transitioning Service Members). This position has been identified as EXPLORE Act Veteran Hiring Pilot eligible. The pilot supports DOI's conservation and resource management mission by connecting qualified Veterans with career opportunities across the Department. To learn more, visit https://www.doi.gov/veterans/explore-act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. All Department of Interior (DOI) employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, https://www.doi.gov/ethics/ethics-prohibitions.