Lead Recovery Support Specialist

Triumph Treatment Services; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Triumph Treatment Services is seeking a Lead Recovery Support Specialist to lead on-site operations and ensure safe, compliant care. The role focuses on supervising staff, coordinating schedules, and supporting patients through daily living skills, appointments, and treatment documentation.

Responsibilities include overseeing adherence to policies, coordinating time sheets, and mentoring team members, while maintaining a patient-centered approach within a safety-sensitive framework.

Qualifications

• High School Diploma or GED required.
• Associate of Arts or Science degree preferred or equivalent.
• Bilingual ability preferred.

Responsibilities

• Oversees employee orientation and ensures familiarity with policies and procedures.
• Provides direction and answers coworker questions; handles on-site leadership when manager is unavailable.
• Coordinates time sheets, vacations, and attendance; ensures proper staffing and leave approvals.
• Maintains supplies and office organization; coaches staff and guides performance improvements.
• Manages patient services: scheduling, transportation, medication oversight, and parenting support.
• Documents treatment activities in the EHR and monitors urinalysis sample collection.

Skills

Bilingual

None

Education

High School Diploma or GED

AA/AS degree preferred

Job description

Job Description

Job Description

Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive."The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.

Job Description: The

Lead Recovery Support Specialist

is responsible for facilitating a safe and secure experience, where the patient's emotional and physical needs are respected and addressed. A key responsibility in this role involves supporting the program's administrative requirements and taking on a leadership role on-site when the manager is unavailable. They ensure the agency's policies and procedures, as well as the program's protocols, are implemented, guaranteeing that patients receive top-quality care.

LEAD RESPONSIBILITIES

• Oversees the orientation of employees to assure familiarity with job requirements, relevant policies, and procedures, proper use of tools and equipment, productivity expectations, safety practices, etc.
• Promotes intra- and inter-departmental cooperation and positive morale.
• Provides direction and answers co-workers questions.
• Responsible for departmental operations in the absence of the supervisor and delegates job duties as needed.
• Accurately coordinates work and vacation schedules.
• Reviews and approves leave requests.
• Takes appropriate action to promote attendance and minimize tardiness.
• Ensures the collection of time sheets, routes to the appropriate individual for approval, and forwards by prescribed deadline.
• Ensures that supplies are stocked and available; orders additional supplies if necessary.
• Provides initial coaching and mentoring to staff as appropriate.
• Refers performance issues to the supervisor or manager to evaluate if a performance improvement process is needed.

RESPONSIBILITIES

• Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
• Record patient behaviors to aid treatment planning.
• Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
• Serve as an active attendee and participant in staff meetings, "stand-up" sessions, and pass-downs during shift changes.
• Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
• Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well-maintained office operations with our professional assistance.
• Effectively document treatment activities in a patient's record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
• Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
• Discover crucial details about the program's patient guidelines and their purpose.
• Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey.
• Explore additional supportive information to ensure a positive experience.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Education: High School Diploma or GED required.

Associate of Art of Science degree preferred or equivalent combination of education and work experience.

Experience: Bilingual preferred.

WORKING CONDITIONS

Comprehension

Ability to understand, remember, and apply oral and written instructions or other information.

Reasoning and Decision Making

Ability to plan, organize, and carry out assignments from management staff with minimal direction.

Ability to analyze situations and make decisions that moderately impact the immediate work unit.

Organization

Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.

Communication

Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.

Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.

This position requires standing, walking, and bending for long periods.

This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

BENEFITS

For additional information on benefits: content/uploads/2026/06/EE -Benefit-Summary-6.17.26.pdf

EEO STATEMENT

Triumph Treatment Services complies with federal and state laws and applicable discrimination regulations based on any protected class as defined by law. Triumph Treatment Services specifically does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, non-job related sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability. This holds for all employment opportunities at Triumph Treatment Services.

Valid drivers license and vehicle insurance required. IND