Recovery Support Specialist

Triumph Treatment Services; Washington (District of Columbia); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off starts day one

Values-driven culture

Job summary

Triumph Treatment Services in Washington, DC seeks a Recovery Support Specialist to help clients on their recovery journey with compassion and practical support. The role focuses on assisting with daily living activities, coordinating transportation and appointments, and documenting progress in the patient record.

Ideal candidates will have a high school diploma or GED, experience in in-person customer service or healthcare, and a valid driver’s license.

Qualifications

• Collegial teamwork and feedback culture.
• Compassionate, patient-centered approach.

Responsibilities

• Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
• Record patient behaviors to aid treatment planning.
• Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
• Serve as an active attendee and participant in staff meetings, “stand-up” sessions, and pass-downs during shift changes.
• Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
• Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well‑maintained office operations with our professional assistance.
• Effectively document treatment activities in a patient’s record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
• Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
• Occasionally responsible for managing situations involving lice, bed bugs, or other sanitation‑related concerns, following established health and safety protocols.
• Other duties as assigned.

Skills

Collaborates with Others

Empathy & Compassion

Education

High School Diploma or GED

Associate degree preferred

Job description

Job Description

Job Description

Various locations and shifts

The posted wage range reflects the full range for this role. Placement within the range is based on job-related factors, and new hires typically start below the midpoint.

“Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”

Make a Difference Every Day! Join Triumph Treatment Services as a Recovery Support Specialist and help transform lives with your expertise and compassion. If you’re passionate about supporting individuals on their recovery journey, this is your chance to make a profound impact.

Our Ideal Co-Worker

Our ideal co-worker is compassionate, team-oriented, and committed to the people we serve. You communicate openly, support your colleagues, and bring curiosity, accountability, and respect to your work. You value collaboration over competition and believe recovery is possible for everyone.

What Sets Us Apart

As one of Washington’s longest-running providers, we offer a true continuum of care—from treatment and outpatient services to recovery housing and long-term support. Our integrated, wrap-around model allows staff to gain diverse experience while helping clients build stable, sustainable lives in recovery.

Why Our Staff Love Working Here

Staff find deep fulfillment in witnessing real transformations: people regaining confidence, reconnecting with family, and rediscovering hope. Whether through lived experience or professional passion, our team shares a purpose-driven commitment to making a meaningful difference every day.

Benefits That Support You

• We invest in our team with medical, dental, and vision coverage, a supportive and values-driven culture, paid time off that starts accruing on day one, and much more—because caring for yourself is essential to caring for others.

Mission

To support all who desire to make changes in their health and quality of life, regardless of where they are or when they need it. We do this through evidenced-based services, innovative programs, and a legacy of family-orientated treatment options.

Values

• Triumph’s heart is evident in all we do. What we do matters, who we serve matters, you matter.
• We strive for the highest standards, always seeking to improve the quality of our services and relationships.
• Our clients and staff represent our community. Triumph recognizes the need to be equitable in building our teams and making our services accessible. There are no closed doors at Triumph.
• Triumph is built on a foundation of best practices for serving our patients, our staff, and our communities. We are accountable to this legacy through our daily work.

Position Summary

Recovery Support Specialist is responsible for facilitating a safe and secure therapeutic milieu, where the patient’s emotional and physical needs are respected and addressed. The primary role of this position is to ensure patients receive care of the highest quality within the policies and procedures of the agency.

CORE COMPETENCIES

• Collaborates with Others: Collaborating cohesively and in a helpful manner to accomplish shared objectives alongside peers. Recognizes and honors the contributions and hard work of others. Offers valuable and actionable feedback to peers in a constructive and professional manner.
• Acting with Empathy and Compassion: Genuinely understand and respect for others’ perspectives and emotions. Strive to foster a culture of compassion, empathy, and support that extends beyond our walls. Maintains open and effective communication channels with team members. Stays open, curious, and flexible to suspend judgments and evaluations when considering what others offer.

RESPONSIBLITIES

• Ensure exceptional customer service to patients by providing assistance with daily living skills, managing appointments and transportation, overseeing medication, and offering comprehensive parenting support.
• Record patient behaviors to aid treatment planning.
• Perform daily inspections of client rooms and the building as needed throughout the day. Additionally, conduct routine checks of bedrooms and grounds.
• Serve as an active attendee and participant in staff meetings, “stand-up” sessions, and pass-downs during shift changes.
• Provide essential office services, including answering phone calls and taking messages, typing documents, and scanning files.
• Ensures that the workspaces are clean, organized, and fully stocked. Experience efficient and well‑maintained office operations with our professional assistance.
• Effectively document treatment activities in a patient’s record, it is essential to have a proficient understanding of the Electronic Health Record (EHR).
• Supervise and carefully monitor the sample collection process for urinalysis drug testing, ensuring all necessary documentation is completed accurately.
• Discover crucial details about the program’s patient guidelines and their purpose. Learn where and how to obtain the necessary items for a successful and enjoyable treatment journey. Explore additional supportive information to ensure a positive experience.
• Occasionally responsible for managing situations involving lice, bed bugs, or other sanitation‑related concerns, following established health and safety protocols.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Education: High School Diploma or GED required. Associate of Art of Science degree preferred or equivalent combination of education and work experience.
• Experience: In person customer service or healthcare.
• Licenses/Certificates/Registration: Driver’s license and insurance required.
• “Ensuring Safety Excellence: In compliance with Washington State's ESSB 5123, we prioritize safety in our workforce by conducting controlled substance testing, including marijuana, for this position, which is deemed safety-sensitive.”