Lead Recovery Residence Manager

The-Salvation-Army; Fresno (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Salvation Army Adult Rehabilitation Center in Fresno, CA is seeking a Lead Residence Manager to oversee the men’s or women’s residence and supervise Residence Manager(s). The role focuses on facility operations, safety, and beneficiary support within the ARC program.

Responsibilities include coordinating daily activities, supervising staff, enforcing ARC policies, and driving program outcomes while maintaining confidentiality and promoting recovery-oriented practices.

Qualifications

• High School graduate or equivalent (GED).
• Program graduate with continuing involvement in a program of recovery is preferred but not required.
• Ability to supervise beneficiaries as revealed by experience, training, and/or interview.
• Possess a valid Driver’s License for state of employment with acceptable driving record required. (Note: California employees must have a ‘Class B’ with passenger endorsement within 45 days).
• Integrity, resourcefulness, initiative and evidence of self-improvement.
• Demonstrate ability to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program as stated in the Mission Statement.
• If chemically dependent, shall be free of and have had at least one year free of any chemical abuse or dependency.

Responsibilities

• FACILITY MANAGEMENT: Ensure proper maintenance of grounds and buildings, scheduling needed repairs and other maintenance work within guidelines provided by the Administrator for Program.
• Provide routine supervision of residence desk (where applicable), canteen, laundry, and janitorial staff including such training as needed in canteen operations, laundry operations, proper phone procedures and customer relations for reception desk, and appropriate safety requirements for cleaning supplies.
• Supervise inside and outside workers for special projects or repairs.
• Order needed supplies for proper operation of the residence.
• BENEFICIARY SUPERVISION/OTHER: Provide orientation of new beneficiaries and communicate all program and residence requirements.
• Assign rooms/beds including private rooms in accordance with set procedures. Conduct random locker checks as required by review standards, but not less than once per month.
• Monitor, facilitate, supervise beneficiary activities including prescription medications, house meetings and devotions, and adding items to Personal Property Statements.
• Provide short-term crisis counseling.
• Provide recreational programming for residents. Participate in all activities at the residence, maintaining open relationships with all beneficiaries.
• Supervise and/or administer Breathalyzer testing when requested by Program staff or when beneficiaries return to the residence.
• Oversee urine test specimen collection; ensure proper security procedures are followed including labeling and transport.
• Act as a role model for beneficiaries, both as a resident of the ARC and as an individual in recovery, via personal conduct, appearance and general behavior.
• Prepare and submit ARCC-210 forms in accordance with current policies as required.
• Make security rounds each evening before retiring.
• Ensure that fire drills in the residence are conducted and documented on a regular basis (minimum 2 times annually).
• Maintain good order and discipline without favoritism in accordance with ARCC policies.
• Discharge, when appropriate, those beneficiaries whose behavior warrants such a consequence.
• Help coordinate special events at the facility in cooperation with the Administrator for Program. These events include (but are not limited to) holiday events, retreats, intern dinners, and others as scheduled.
• Drive a Salvation Army passenger van as part of regular duties; this may include transporting beneficiaries to/from Work Therapy Units (WTU) including stores; outside meetings; Chapel, and other appointments.
• Maintain necessary records and statistics as directed.
• Coordinate vacation time with Administrator for Program in advance to ensure that coverage for all functions is provided.
• Know ARC Safety Regulations for the residence and ensure that staff and beneficiaries follow these requirements.
• Maintain confidentiality in accordance with established policies and laws to help maintain program integrity.
• All overtime must have prior written approval of the Administrator for Program.
• Other duties as assigned by the Administrator for Program.
• Supervise, train, and coach Residence Manager(s).

Skills

Problem Solving

Customer Service

Oral Communication

Written Communication

Job description

The Salvation Army Adult Rehabilitation Center in Fresno, CA is seeking a Lead Residence Manager to oversee the men’s or women’s residence and supervise Residence Manager(s). The role focuses on facility operations, safety, and beneficiary support within the ARC program.

Responsibilities include coordinating daily activities, supervising staff, enforcing ARC policies, and driving program outcomes while maintaining confidentiality and promoting recovery-oriented practices.