Lead Recovery Navigator

Equip; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in virtual eating disorder treatment is seeking a Lead Recovery Navigator to manage a dedicated team. This role is pivotal in guiding patients and families through their recovery journey, ensuring alignment with treatment goals, and fostering a supportive environment. You will lead operational improvements, enhance patient retention, and serve as a liaison between patients and care teams. Join a diverse and inclusive team that values mental health and customer service, while enjoying comprehensive benefits and a healthy work-life balance.

Benefits

Time Off

Comprehensive Health Benefits

Work from Home Stipend

Qualifications

• 4+ years in customer/patient support roles.
• Management experience preferred.

Responsibilities

• Manage a team of Recovery Navigators, providing onboarding and training.
• Conduct outreach to maintain engagement and address barriers to care.

Skills

Leadership

Communication

Interpersonal Skills

Emotional Intelligence

Customer Service

Digital Tools Proficiency

Education

Bachelor’s Degree in Relevant Field

Tools

Slack

G-suite

Zoom

EMR Systems

Job description

Join to apply for the Lead Recovery Navigator role at Equip.

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been fully virtual since inception and boasts a highly engaged, diverse team. Recognized by Time as one of the most influential companies of 2023, we have served thousands of patients and families with a sustainable treatment program.

About The Role

A Lead Recovery Navigator at Equip manages a team of Recovery Navigators, serving as a care coordinator and leader within the department. This role involves guiding patients and families, ensuring alignment with Equip’s treatment model, and supporting team development. Responsibilities include team management, proactive outreach, service recovery, and acting as a liaison between patients and the care team.

Responsibilities

• Manage a team of Recovery Navigators, providing onboarding, training, and coaching.
• Support operational improvements and patient retention initiatives.
• Ensure patient and family alignment with treatment goals.
• Conduct outreach to maintain engagement and address barriers to care.
• Monitor engagement metrics and resolve patient concerns.
• Coordinate with other Equip teams to facilitate patient transitions and support.
• Complete documentation accurately and timely.
• Support training and mentorship for team members.

Desired Skills and Behaviors

• Strong leadership, communication, and interpersonal skills.
• High emotional intelligence, resilience, and adaptability.
• Ownership, accountability, and a passion for mental health and customer service.
• Proficiency with digital tools (Slack, G-suite, Zoom, EMR systems).
• Experience in patient success, management, and knowledge of HIPAA preferred.

Qualifications

• Bachelor’s degree in relevant field.
• 4+ years in customer/patient support roles.
• Management experience preferred.
• Comfort with technology and digital communication platforms.

Benefits

Time off, comprehensive health benefits, work from home stipend, and other perks supporting a healthy work-life balance.

At Equip, diversity, equity, inclusion, and belonging are integral. We are an equal opportunity employer committed to creating an inclusive environment for all employees.