Lead Recovery Coach

WVU Medicine; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

WVU Medicine is seeking a Recovery Coach to coordinate daily workflow, scheduling, and training of Recovery Coaches in the Emergency Department and affiliated settings. You will guide patients with substance use disorders, help identify treatment needs, and support development of individualized treatment plans.

You will run patient reports in EPIC, link patients to outpatient resources, mentor staff, and collaborate with the treatment team to improve patient care.

Qualifications

• High School Diploma or equivalent.
• SUD Peer Recovery Certification (PRSS-SUD) through the WV Certification Board for Addiction and Prevention Professionals (WVCBAPP).
• State criminal background check and Federal (if applicable).

Responsibilities

• Create bi-weekly Recovery Coach shift schedule.
• Oversee training and documentation of Recovery Coaches.
• Coordinate Recovery Coach service provision outside of the ED.
• Run weekly patient reports in EPIC on patients seen by the recovery coaches in the Emergency Department.
• Work with patients with Substance Use Disorders identified in the ED or WVU Medicine settings to link them to outpatient treatment.
• Provide mentoring through life experience to individuals experiencing substance use problems.
• Meet with individuals and support persons, weekly if requested.
• Develop individualized plans with patients and monitor wellness plans.
• Provide information to treatment team to inform decisions.
• Link patients to resources (housing, recovery supports, services, meetings).
• Serve as liaison to patient supports and family members.
• Maintain relationships with ED staff and other agencies to promote recovery.
• Receive ongoing supervision and training for recovery coaching.
• Assist patients in crisis situations.
• Develop new services to improve patient care under the IMPACT program.

Skills

Excellent communication

Team player

HIPAA training

Epic reporting

Word & Excel

Education

High School Diploma or equivalent

SUD Peer Recovery Certification (PRSS-SUD)

State criminal background check

Tools

EPIC

Microsoft Word

Microsoft Excel

Job description

Coordinate daily workflow, scheduling, and training of Recovery Coaches. Serve as a personal guide, and liaison for individuals with substance use disorders identified in the Emergency Department or in WVU Medicine affiliated treatment settings. Support patients by assisting them with identifying treatment needs, developing, maintaining, and monitoring individualized treatment plans, and supporting patients to remain in treatment. Provide outreach, support, recovery check-ups on site in the Emergency Department, in treatment at CRC and in the community and functioning as part of a treatment team.

Minimum Qualifications:

Education, Certification, and/or Licensure:

1. High School Diploma or equivalent
2. Substance Use Disorder Peer Recovery Certification (PRSS-SUD) through the West Virginia Certification Board for Addiction and Prevention Professionals (WVCBAPP)
3. State criminal background check and Federal (if applicable), asrequiredfor regulated areas

Experience:

1. Two (2) years’ experience as a Recovery Coach or in a related role.

Preferred Qualifications:

Education, Certification, and/or Licensure:

1. Valid Driver’s License
2. Certificate of completion of the CCAR Recovery Coaching in the Emergency Department.
3. Active participation in the recovery for two or more years and current active attendance at peer community recovery support meetings.

Core duties and responsibilities:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Create bi-weekly Recovery Coach shift schedule.
2. Oversee training and documentation of Recovery Coaches.
3. Coordinate Recovery Coach service provision outside of the ED such as with the Heart and Vascular Institute and the long-term antibiotic services.
4. Run weekly patient reports in EPIC on patients seen by the recovery coaches in the Emergency Department.
5. Work actively with patients with Substance Use Disorders identified in the Emergency Department or other WVU Medicine treatment settings Help link patients to outpatient treatment.
6. Provide mentoring through life-experience to individuals experiencing substance use problems.
7. Meet face to face with individuals and identified support persons in person and/or by phone, at a frequency and format requested and agreed upon by the individual. Ideally, at least once a week.
8. Develop individualized plans with patients and monitor those wellness plans during meetings as identified above.
9. Provide information to treatment team to inform treatment decision making
10. Link patients to available resources, including, but not limitedto:continuing education/professional development, safe housing, recovery supports, self- help groups, substance abuse and mental health services, sobriety meetings, and medical/health facilities.
11. Serve as a liaison to the patient’s formal and informal supports, including but not limitedto:their referral source, family members, client sponsors, treatment providers, and other supporters.
12. Maintain working relationships with ED and CHH staff and other agencies or institutions in order provide awareness of recovery as a reality and the availability of recovery coaching.
13. Receive on-going supervision and trainingin order toprovide recovery coaching services to the highest degree and the benefit of the community and individuals served.
14. Assist patients in crisis situations involving social, emotional, health, and other problems.
15. As needed, in coordination with program manager, develop new services for the IMPACT program to improve patient care.

Physical requirements:

1. Ability to sit for long periods of time
2. Ability to lift, push or pull 10-15 pounds.

Working environment:

1. Able to wear latex or vinyl gloves, with frequent changes and hand washing. Able to tolerate working with and around noxious odors.
2. May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings. Work may be performed in acute hospital setting.
3. May be exposed to virus, disease, and infection from patients and specimens in working environment. May be exposed to traumatic situations including psychiatric crisis, physicalinjuriesand death.

Skills and abilities:

1. Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships.
2. Ability to comply with WVU Medicine, WVU Research Corporation, UHA, and Department of Behavioral Medicine and Psychiatry safety procedures
3. Completion of HIPAA training and compliance (to be completed upon hire, with refresher courses as determined by administration).
4. Excellent customer service skills and the ability to communicate effectively with patients and families, pharmaceutical company personnel, regulatory and monitoring agency personnel, internal staff members. Communicates with physicians, patients, students, and employees of WVU, WVU Medicine, and UHA.
5. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
6. Ability to analyze information and evaluate results to choose the best solution, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
7. Ability to develop specific goals and plans, to prioritize, organize and accomplish tasks independently and through others.
8. Ability to develop constructive and cooperative working relationships with others and maintain them over time.
9. Skilled at working as a team member.
10. Skilled at written and oral communication.
11. Knowledge of basic computer applications: Word and Excel.
12. Ability to monitor recovery coach staff and give feedback on documentation as needed.
13. Knowledge of running patient reports in Epic.
14. Ability to train new staff in the peer recovery duties and responsibilities.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

THOM Thomas Hospitals

Cost Center:

6203 THOM SF Residential Unit

Address:

333 Laidley Street

Charleston

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.