Outreach Specialist

WVU Medicine; Clarksburg (WV); On-site; USD 21,000 - 28,000; Full time

Job summary

USC Healthy Minds in Clarksburg, WV is seeking a dedicated Outreach Support Specialist to provide training, support and enrichment to Regional Youth sites. The role focuses on outreach, information sharing and referral to individuals, youth, families and the community.

Responsibilities include coordinating client documentation, completing census and grant data, guiding clients through service transitions (telehealth included when needed), and maintaining compliant records.

Qualifications

• Valid driver’s license, valid vehicle insurance and a reliable vehicle.
• High School diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• Post high school/GED training in human service field (preferred).
• Six months of related experience and/or training (preferred).

Responsibilities

• Conducts self in a professional manner with clients and families, maintaining confidentiality.
• Coordinates attainment of needed personal documentation for Regional Youth Outreach sites for referrals.
• Completes required programmatic documentation such as census reports.
• Assists clients in transitions between services in-network or outside provider networks; telehealth may be used.
• Creates and maintains a cooperative, positive atmosphere for clients and associates.
• Meets attendance and punctuality requirements for shifts and trainings.
• Follows call-in/call-off procedures for client/associate cancellations and early shift ends.
• Exercises good judgment in decisions affecting clients’ best interests during diverse behavioral health scenarios.
• Accurately completes required documentation including referral forms, grant data, and surveys.
• Maintains documentation in compliance with regulations and deadlines.

Skills

Professional communication

Confidentiality

Documentation

Customer service

Telehealth

Education

High School diploma or equivalent

Background check clearance

Job description

Provides training, support and enrichment activities to Regional Youth sites to provide outreach, information and referral to individuals, youth, families and the community.

MINIMUM QUALIFICATIONS** :**

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Valid driver’s license, valid vehicle insurance and a reliable vehicle

2. High School diploma or equivalent

3. State criminal background check and Federal (if applicable), as required for regulated areas.

PREFERRED QUALIFICATIONS** :**

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Post high school/GED training in human service field

EXPERIENCE:

1. Six months of related experience and/or training

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Conducts self in a professional manner (communication and appearance) with clients, families and other Associates to include maintaining all of the confidential aspects of the program

2. Coordinates the attainment of needed personal documentation for Regional Youth Outreach sites for referral purposes

3. Completes required programmatic documentation such as census reports

4. Assists clients in transitions between to needed services in network or outside provider networks. May utilize telehealth.

5. Creates and maintains an atmosphere of cooperation, personal interest and positive attitude when dealing with all customers (clients, families, stakeholders and other Associates) to assure that optimum care is provided to include awareness of current developments or changes

6. Meets attendance and punctuality requirements with promptness for scheduled shifts and/or meetings and trainings

7. Follows call-in/call-off procedures for client/associate cancellations, as well as for shifts completed earlier than scheduled

8. Exercises good judgment in making decisions that are in the client’s best interest while handling a variety of different tasks when interacting with people with behavioral health problems

9. Accurately completes required documentation including but not limited to: referral forms, grant data documentation, satisfaction surveys,etc

10. Maintains all required documentation in compliance with organizational, state and federal regulations in a timely and accurate manner. Meets paperwork deadlines

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The employee must be able to perform heavy work; exerting in excess of 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force consistently to move objects

2. The employee must be able to lift, move and position clients

3. Able to drive between assigned locations as needed

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Employee is occasionally exposed to outside weather conditions

2. Noise level in the work environment is usually moderate

SKILLS AND ABILITIES:

1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

2. Ability to accurately spell and write routine reports and correspondence

3. Ability to speak effectively to clients and other Associates

4. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to understand and use military time.

5. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

USC Healthy Minds

Cost Center:

3188 USC Grant Juvenile Remediation and Restoration

Address:

6 Hospital Plaza

Clarksburg

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.