Lead Receptionist - Assisted Living

The Village of St. Edward; Akron (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Vision/Dental Coverage

Pet Insurance

Tuition Reimbursement

Paid Time Off

401k/403b with employer match

Employee Assistance Program

Free CEU opportunities

Wellness Programs

Job summary

The Village of St. Edward in Fairlawn, OH is seeking a Lead Receptionist for our Assisted Living facility. You will warmly welcome residents, families and visitors, handle inquiries, and route calls while maintaining directories and security per policy.

The role requires strong communication, multitasking and proficiency with Word and Excel; experience as a receptionist in a busy setting is preferred, with opportunities for professional development.

Qualifications

• High school diploma or equivalent preferred.
• Must communicate well with residents, families and the public.
• Excellent verbal and written communication skills required.
• Knowledge of Word, Excel, newsletter/publishing software, and email.

Responsibilities

• Answers phone lines and transmits messages accurately.
• Performs general office duties: typing, filing, mail, supplies.
• Receives and directs residents, visitors, and vendors.
• Handles emergencies per policy and procedures.
• Maintains visitor logbooks and security compliance.
• Maintains and uses office equipment (copier, fax, postage, etc.).
• Updates resident lists and transportation schedules as needed.
• May assist with scheduling and newsletters.

Skills

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

Office equipment

Multitasking

Education

High school diploma or equivalent

Tools

Word

Excel

Email

Job description

Position:Lead Receptionist - Assisted Living

Location: 3131 Smith Road

Fairlawn, OH

Job Id:3572

# of Openings:1

Lead Receptionist- Fairlawn, OH

Assisted Living Facility

7am-3:30pm

The Village of St. Edward offers great Employee Incentives, Discounts and Benefits:

• A kind and welcoming work environment
• Exceptional Team Environment
• Low resident/patient to staff ratio
• Medical/Vision/Dental Coverage (with great orthodontic benefits) (FT)
• Pet Insurance
• Competitive wages with regular analysis
• Generous Paid Time Off (PT & FT)
• Tuition and Certification Reimbursement
• Employee Assistance Program (EAP)
• 403b (with employer match) (PT & FT)
• Voluntary Life Insurance (for you and your family)
• Short-Term Disability (FT)
• Free CEU opportunities
• Community Involvement Events
• Employee Recognition Programs
• Wellness Programs with Rewards!
• Monthly Staff Recognition Events
• Emergency Support Fund
• Ride Share Program
• Discounts on cell phones, etc.
• And more!

The Village of St. Edward is a not-for-profit organization that supports each person as a valued member of this community. We foster a compassionate environment by promoting excellence in service and a community of belonging with Christ-centered care.

SUMMARY OF POSITION

In accordance with the mission and values of The Village of St. Edward, the Lead Receptionist/Secretary is responsible for the overall welcoming and greeting of residents, families, and visitors in person as well as on phone. In addition, they will be responsible for answering or referring inquiries; directing visitors by maintaining employee and department directories and maintain security by following The Village policies and procedures.

QUALIFICATIONS:

• High school graduate or equivalent preferred
• Any satisfactory combination of education, training and experience.
• At least 2 years of experience as a receptionist or administrative assistant in a busy atmosphere
• Must be able to bend, stoop and reach at different angles
• Possess the necessary dexterity to operate communication and other office equipment.
• Walks, sits or stands intermittently throughout the day.
• Well-lighted, well-ventilated rooms and halls.
• Must communicate well with residents, families and the public on a personal basis.
• Required to make independent decisions.
• Required to handle emergency situations of all types.
• Must be able to multi-task.
• Must possess and demonstrate excellent verbal and written communication skills.
• Must have knowledge of Word, Excel, newsletter/publishing software, and a working knowledge of email.
• Knowledge of all types of office equipment, e.g. copy machine, fax machine, paging system, postage machine, etc.
• Strong clerical skills. Excellent filing and excellent organizational skills.

Essential Duties and Responsibilities (not an all-inclusive list):

• Answers phone lines, to include prompt and accurate transmission of calls and messages.
• Performs office duties including typing, word processing, copying, filing, distributing incoming mail, preparing outgoing mail and maintaining the necessary office supplies and storage areas.
• Receives, screens and gives directions to residents, visitors, guests, family members, sales representatives, etc.
• Reports suspicious persons to administration or supervisor and handles emergencies according to The Village of St. Edward policy and procedure.
• Ensures compliance of visitor logbook/sign-in procedures and policies.
• Utilizes office equipment appropriately; to include postage machine, copier, fax, paging system, etc.
• Maintains copy machine in receptionist area with toner & paper, etc.; calls for service when needed.
• Maintains postage machine and refill when postage is needed. Calls for service when needed.
• Maintains current list of residents by name and room number and may maintain employee rosters
• Maintains or assists with the resident transportation schedule/log per location protocols
• May assist with scheduling of reservations for families/residents
• Maintains or assists with the Activity logbook for residents to sign up per location protocols
• Is alert for wandering residents
• Places resident names on newspapers for disbursement.
• May assist with meal orders for dining services and reports meal concerns to nursing and dining services.
• May assist with business office duties which may include collection of resident payments and ensuring processed invoices and resident payments are sent to the fiscal department appropriately and in a timely manner
• Refer all inquiries concerning the facility to the appropriate Director.
• May print newsletters and calendars and help assemble newsletters
• May assist in training of new receptionists
• May assist with the Sara system, by assigning pendants and other administrative tasks per location protocol.
• Completes coordination of schedules and coverage for front desk per location protocol.
• May assist in scheduling of service plan meetings for residents/families per location protocols
• May provide coverage at both receptionist desks if needed (Fairlawn location only).
• Performs any other duties that may be regularly or specifically assigned by supervisors.
• Supports and contributes to excellent customer service to all (staff, residents, families, vendors, etc.)
• Supports the philosophy of person-centered care (PCC) by actively participating in the person-centered care process. Fosters development and enhancement of person-centered care practices.