Lead Receptionist

Opensity solutions; New York (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions, a leading tech-enabled managed services provider in New York, seeks a Lead Receptionist/Concierge to oversee front desk operations and deliver top-tier service to clients, guests, and staff. You will supervise up to five reception staff, ensure coverage, and maintain strong client relations across the organization.

The role reports to the Client Relations Manager and is non-exempt. Candidates should have 3–6+ years in receptionist or supervisory roles, with proficiency in

Qualifications

• High School Diploma required; college degree highly preferred.
• 3–6+ years of receptionist/front desk/administrative experience, including supervisory capacity.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Supervise, train, and mentor reception staff to ensure consistent service quality and team performance.
• Develop and manage reception schedules for front desk coverage.
• Greet visitors and manage incoming calls to ensure a professional experience.
• Serve as primary contact for client and visitor inquiries and service requests.
• Coordinate internal and external communication and timely message delivery.
• Manage appointment scheduling, visitor logs, and front desk traffic flow.
• Provide administrative support including mail distribution and office supply management.
• Support meetings, conferences, and events, including room setup and resources.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High School Diploma

College degree preferred

Tools

Microsoft Office Suite

Visitor management systems

Scheduling tools

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.Job DescriptionThe Lead Receptionist/Concierge is responsible for overseeing front desk operations and delivering a high standard of customer service to clients, guests, and employees. This role supervises a team of up to five reception staff, ensuring efficient front desk coverage, strong client relations, and consistent communication across the organization. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.ROLES & RESPONSIBILITIES:Supervise, train, and mentor reception staff to ensure consistent service quality and team performanceDevelop and manage reception schedules to ensure appropriate front desk coverageOversee daily front desk operations, including greeting visitors and managing incoming callsEnsure all guests and clients receive a professional, welcoming, and efficient experienceServe as the primary point of contact for client and visitor inquiries and service requestsCoordinate internal and external communication, ensuring accurate and timely message deliveryManage appointment scheduling, visitor logs, and front desk traffic flowProvide administrative support including mail distribution, filing, and office supply managementSupport coordination of meetings, conferences, and events, including room and resource setupMonitor building access and enforce security and visitor management protocolsRespond to and escalate security or emergency situations as neededConduct performance evaluations and provide ongoing coaching and feedback to team membersSupport continuous improvement of front desk processes and service delivery standardsKNOWLEDGE, SKILLS & ATTRIBUTES:Strong leadership and team management abilitiesExcellent customer service and client-facing communication skillsProfessional front desk and receptionist experienceStrong organizational and multitasking skills in a fast-paced environmentHigh attention to detail and accuracy in administrative tasksStrong verbal and written communication skillsProficiency in Microsoft Office Suite (Word, Excel, Outlook)Ability to manage competing priorities and maintain composure under pressureStrong interpersonal skills with a collaborative, team-oriented mindsetAbility to handle confidential information with discretionBasic understanding of security protocols and visitor management proceduresAdaptability and flexibility in dynamic workplace environmentsQUALIFICATIONS:Education:High School Diploma required; college degree highly preferredExperience:3–6+ years of experience in receptionist, front desk, concierge, or administrative support roles, including prior experience in a lead or supervisory capacity preferred.Technical Skills:Microsoft Office Suite (Word, Excel, Outlook)Visitor management systems (preferred)Scheduling and calendar management toolsBasic office communication and tracking systemsThe Compensation range for this role is $34.00 to $36.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.