Lead Receptionist

Rural King; Elizabethtown (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Receptionist to manage the front office and lead the reception team. This role is vital in providing a professional and welcoming environment for clients while ensuring smooth operations at the practice. The ideal candidate will have a strong background in veterinary reception, excellent communication skills, and a passion for animal care. You will be responsible for educating clients, managing appointments, and maintaining client relationships. Join a dedicated team where your contributions will enhance the client experience and foster long-term bonds with the community.

Qualifications

• Experience in a veterinary setting is essential for this role.
• Strong customer service skills and the ability to educate clients are crucial.

Responsibilities

• Lead the reception team while managing client interactions and inquiries.
• Prepare health certificates and handle medical record entries accurately.

Skills

Veterinary Knowledge

Customer Service

Communication Skills

Problem Solving

Education

2+ years of reception experience in veterinary practice

Basic computer skills (Microsoft WORD and Outlook)

Tools

Veterinary Practice Software

Multi-line Phone System

Job description

JOB SUMMARY

The Lead Receptionist handles all duties of the Reception position as well as leads the Reception Team. The Receptionist is the client’s first contact when calling or visiting the practice and represents a professional and positive image. The receptionist answers telephones, greets clients, prepares patient files, escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records. This exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

JOB DUTIES AND ESSENTIAL FUNCTIONS

1. Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care.
2. Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales.
3. Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system.
4. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
5. Handle client/patient transfers with ease.
6. Prepare client invoices for services performed and accurately handle payment transactions.
7. Accurately and empathetically communicate estimates/treatment plans to clients.
8. Build relationships with customers to create long-term bonds with the clinic.
9. Create a positive and welcoming environment during client wait times.
10. Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
11. Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
12. Provide accurate follow-up on messages, calls, e-mail, or fax communication.
13. Maintain positive, cooperative relationships with other associates.
14. Display genuine care and liking for animals and the veterinary field.
15. Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
16. Maintain a professional and welcoming appearance of the front office through cleaning and organization.
17. Offer proper upkeep for and troubleshoot office equipment including PCs, telephones, copiers, and fax machines.
18. May be required to cross-train and perform other duties.

QUALIFICATIONS

1. 2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicable.
2. Customer service experience preferred.
3. Basic computer skills using Microsoft WORD and Outlook.
4. Ability to participate in our online applicant and new hire onboarding process remotely.
5. Ability to complete computer-based training.

SUPERVISORY RESPONSIBILITIES

No, however, lead a team of receptionists.

PHYSICAL REQUIREMENTS

1. Ability to communicate effectively to all audiences.
2. Good visual acuity.
3. Close vision for computer work.
4. Comfortable around unpleasant odors, noises, and animal feces.
5. Comfortable with exposure to animals including their actions and ailments.
6. Ability to lift up to 50lbs.
7. Repetitive wrist movements on keyboard.
8. Ability to sit/stand/walk for long periods of time.
9. Ability to walk up and down stairs multiple times per day.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.