Lead Receptionist

Country Critters Veterinary Clinic; Elizabethtown (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established veterinary clinic is seeking a Lead Receptionist to manage the front desk and lead the reception team. This role is crucial as the first point of contact for clients, ensuring a professional and welcoming atmosphere. The Lead Receptionist will handle client inquiries, manage appointment schedules, and maintain accurate patient records. With a focus on exceptional customer service, this position offers the opportunity to build lasting relationships with clients while working in a dynamic and caring environment. If you have a passion for animals and a knack for organization, this could be the perfect role for you.

Qualifications

• 2+ years of reception experience in a veterinary practice or equivalent.
• Basic computer skills using Microsoft WORD and Outlook.

Responsibilities

• Answer telephones and handle calls quickly and efficiently.
• Admit and discharge patients, handling medical record entries accurately.

Skills

Veterinary Knowledge

Customer Service

Communication Skills

Microsoft Word

Microsoft Outlook

Education

2+ years of reception experience in a veterinary practice

Equivalent combination of experience and education

Tools

Veterinary Practice Software

Job description

Overview

JOB SUMMARY

The Lead Receptionist handles all duties of the Reception position as well as leads the Reception Team. The Receptionist is the client’s first contact when calling, or visiting the practice, and represents the professional and positive image. The receptionist answers telephones, greets clients, prepares patient files, and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records. This exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

Responsibilities

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Demonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal care

• Educate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and sales
• Admit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing system
• Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
• Handle client/patient transfers with ease
• Prepare client invoices for services performed and accurately handle payment transactions
• Accurately and empathetically communicate estimates/treatment plans to clients
• Build relationships with customers to create long-term bonds with the clinic

• Create a positive and welcoming environment during client wait times
• Maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen

• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Provide accurate follow-up on messages, calls, e-mail, or fax communication

• Maintain a positive, cooperative relationships with other associates
• Display genuine care and liking to animals and the veterinary field

• Develop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
• Maintain a professional/welcoming appearance of the front office through cleaning and organization
• Offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines
• May be required to cross train and perform other duties

Qualifications

QUALIFICATIONS

• 2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicable
• Customer service experience preferred
• Basic computer skills using Microsoft WORD and Outlook
• Ability to participate in our online applicant and new hire onboarding process remotely
• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• No, however, lead a team of receptionists

PHYSICAL REQUIREMENTS

• Ability to communicate effectively to all audiences
• Good visual acuity
• Close vision for computer work
• Comfortable around unpleasant odors, noises and animal feces
• Comfortable with exposure to animals including their actions and ailments
• Ability to lift up to 50lbs
• Repetitive wrist movements on keyboard
• Ability to sit/stand/walk for long periods of time
• Ability to walk up and down stairs multiple times per day

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions