Lead Quality Control Technician

Corvias Corporate Services, LLC; Fort Meade (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Paid holidays

Life insurance

Disability coverage

Tuition reimbursement

Job summary

Corvias Corporate Services, LLC is seeking a Lead Quality Control Technician to oversee inspections of maintenance work across housing assets at Fort Meade. The role requires hands-on leadership, multi-trade expertise, and a focus on resident satisfaction and safety.

You will mentor technicians, coordinate QA activities, and ensure adherence to quality standards, OSHA guidelines, and company SOPs while advancing a culture of accountability and continuous improvement.

Qualifications

• Minimum 5 years of maintenance experience in multi-family or housing maintenance, construction, or trades.
• Minimum 6 months’ experience as a Quality Control Technician.
• High school diploma or equivalent preferred.
• EPA Type I/II (or Universal) certification for installations/buildings with chillers.
• Certification in four or more trades including HVAC, plumbing, electrical, appliance repair, carpentry, masonry or building construction.
• Ability to read English, interpret documents and communicate effectively.

Responsibilities

• Maintain a high standard of customer service supporting resident satisfaction.
• Perform quality control inspections of work orders per SOPs.
• Assist Regional Director with organizing and prioritizing the quality control program.
• Perform visual and mechanical inspections for homes ready for inbound residents.
• Maintain organization and track quality issues through the inspection process.
• Communicate quality issues and recommendations for corrective actions to management.
• Collaborate with stakeholders to ensure compliant quality outcomes across the portfolio.
• Mentor maintenance staff in trades and provide hands-on training.
• Create training materials and participate in end-user training.
• Complete inspection documentation in accordance with policy guidelines.
• Adhere to Corvias policies, procedures, and applicable laws.

Skills

Leadership

Quality control

Problem solving

Communication

Teamwork

Customer focus

Attention to detail

Training others

Education

High school diploma

EPA Type I/II/Universal certification

Multi-trade certification (HVAC, plumbing, electrical, carpentry, etc.)

Tools

HVAC

Plumbing

Electrical

Appliance repair

Carpentry

Masonry

Building construction

Job description

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.

Who We Are

AtCorvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

The Lead Quality Control Technician uses advanced knowledge of maintenance trades to perform quality inspections of the physical assets, grounds, and amenities of the property management portfolio, including inspection of completed work orders and adherence to policies and procedures. This hands‑on role requires a detail and process‑oriented, analytical thinker who can identify and address maintenance deficiencies, adhering to Quality Control Program guidelines, and implement additional training and/or corrective actions for employees and vendors. Ensuring quality of work aligns with expectations of residents and partners for a quality living environment and promoting a culture of accountability and continuous improvement amongst the maintenance team, is at the forefront of this role.

Primary Responsibilities Include:

• Maintain a high standard of customer service by ensuring maintenance work is conducted in a manner that supports resident satisfaction and resiliency of housing.
• As a working team leader, this position performs quality control inspections of work orders identified through the quality control application or assigned by supervisor which may include neighborhoods, homes, community centers, grounds, work orders, adhering to Quality Control Program guidelines and SOPs.
• Assist the Regional Director of Quality Control & EHS with organizing and prioritizing all facets of the quality control program for assigned installation.
• Perform Visual Inspection and/or Mechanical inspection for selected turned homes ready for inbound residents.
• Maintain organization and attention to detail. Manage and track quality issues through all phases of the inspection process and be accountable for ensuring task completion.
• Communicate all quality issues to the Quality Control Regulatory Compliance Manager or Regional Director of Quality Control & EHS in a timely manner, along with recommendations for any corrective actions that may be necessary.
• Collaborate with stakeholders to ensure compliant quality outcomes across the portfolio and understand the business impact of quality deficiencies.
• Foster an environment of accountability and continuous learning and technical development.
• Mentor in all areas of maintenance to include plumbing, electrical, appliances, and carpentry.
• Support the Quality Control Regulatory Compliance Manager and/or Director of Quality Control in the creation of training materials and participate in end user training.
• Properly complete all quality inspection documentation in accordance with policy guidelines.
• Work in conjunction with maintenance teams to ensure adherence to Corvias Policy, Procedures, and SOPs as well as applicable local, state and federal laws.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
• Other duties as assigned.

Role Specific Requirements Include:

• Minimum 5 years of maintenance experience in multi‑family or housing maintenance, construction, or trades.
• Minimum 6 months’ experience as a Quality Control Technician.
• High school diploma or equivalent preferred.
• Type I and II minimum EPA certification with Type II or Type III / Universal EPA Certification if installation/buildings have chillers.
• Certification or comparable experience in four or more trades including: HVAC, plumbing, electrical, appliance repair, carpentry, masonry, building construction.
• Ability to demonstrate the appropriate and safe use of tools and equipment for the specific trades.
• Ability to demonstrate advanced knowledge of OSHA regulations.
• Working knowledge of repairs & maintenance, renovations, and turnkey operations.
• Ability to effectively train all levels of maintenance techs in a hands‑on setting.
• Detail and process‑oriented with the ability to perform quality control inspections on completed maintenance work and repairs.
• Ability to troubleshoot and solve problems independently.
• Ability to read English, interpret documents and communicate effectively both verbally and in writing with all levels of the organization as well as with vendors and contractors.
• Basic computer proficiency, including working knowledge of word processing, spreadsheet, and database applications.
• Proven history of taking initiative to be productive and efficient while also working well in a team‑oriented environment focused on collaboration and accountability.
• Customer‑focused with the ability to interact with residents in a professional and courteous manner.
• Must be available for mandatory after‑hours emergency repairs and/or on call scheduled work rotations.
• Ability to work irregular hours; workdays may include Saturday or Sunday.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• May be required to wear a respirator, in accordance with the respiratory protection program, after passing a medical exam and fit test.
• Valid driver's license required.
• Use of personal vehicle with mileage reimbursement required.
• Occasional travel may be required.
• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Risk Management - The ability to assess and mitigate the degree of risk in plans or actions. Makes contingency plans to limit the magnitude of risk.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross‑functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions.To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

• A choice between two benefit‑rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Corvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws