Lead Proper Care Specialist (Proper Cannabis) - Crestwood

Renew Cannabis Co.; Crestwood (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Proper Brands in Missouri is seeking a Full-Time Lead Proper Care Specialist to lead the PCS team with training, coaching, and opening the store.

You will ensure accurate inventory, educate patients on products, verify IDs, and uphold state and company policies while delivering friendly, compliant customer service.

The role requires 1+ year in retail cannabis, a high school diploma, 21+ to obtain Missouri Agent ID, and weekend/evening availability for ~40 hours per week.

Qualifications

• Open availability and willingness to work weekends/evenings
• High school diploma or GED required
• 1+ year in retail and/or cannabis retail
• 21+ to obtain Missouri Agent ID
• Ability to lift up to 30 lbs in a retail setting
• Excellent written and verbal communication and customer service skills

Responsibilities

• Lead the PCS team in partnership with the Assistant Managers and General Manager, including coaching and training new hires
• Open the store and complete all opening duties and setting up for the day
• Review the menu and orders, apply discounts as needed
• Move product from vault into fulfillment and maintain inventory accuracy
• Educate patients on cannabis products based on needs and stay current on laws
• Verify paperwork and IDs for all patients
• Ensure store cleanliness, organization, and customer-focused environment
• Comply with state, local, and company policies

Skills

Retail experience

Customer service

Communication skills

Flexibility

Teamwork

Ability to lift 30 lbs

Education

High school diploma or GED

Job description

Position: Lead Proper Care Specialist
Department: Retail
Division/Location: Missouri — Crestwood

Who we are:

At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to product and everything in between. At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants, and happy plants make happy people. Proper Brands is part of the Vireo family. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, Vireo is one of the fastest-growing platforms in the industry, and we’re just getting started. What sets us apart isn’t just our footprint. It’s our people. Every role here plays a real part in shaping where this industry goes next, and in return we offer real opportunities to grow, contribute, and make an impact. If you’re passionate about shaping the future of cannabis technology and joining a team that values growth and creativity, we’d love to have you on the team. Let’s grow the future together.

What we offer:

• Compensation: Starting at $17 per hour, plus pooled tips
• Full-time hours (approximately 40 hours per week) at our Warrenton location in Warrenton, Missouri; the schedule includes weekends and possible evening shifts during the week
• Benefits: Medical, dental, vision, term life insurance, retirement savings plan, holiday pay, EAP, employee discount program, and paid parental leave

What the role is about:

We have an exciting opportunity for a Full-Time Cannabis Lead Proper Care Specialist (Lead PCS) to join us on our journey to transform our bold ambitions for the Missouri medical cannabis market into a reality. The Lead PCS leads the PCS team in partnership with the Assistant Managers and General Manager, including product training, systems training, coaching, and working with new hires. The Lead PCS also performs opening duties when required, including disarming the alarm and ensuring the store is set up for the day, reports to the manager on duty and General Manager, and upholds Proper Cannabis’s mission, vision, goals, and objectives.

What impact you’ll make:

• Lead the PCS team in partnership with the Assistant Managers and General Manager, including coaching and product and systems training for all new hires
• Open the store and complete all opening duties, including setting the floor, bringing out registers, and setting up fulfillment
• Review the menu and orders, updating the menu and entering discounts as needed
• Move product from the vault into fulfillment to keep an accurate representation of available inventory
• Educate patients on flower, edibles, and concentrates based on their needs, and stay current on new strains, products, law changes, and industry trends
• Verify paperwork, documentation, and identification of all patients
• Fill out the store flow chart and oversee breaks and lunches
• Ensure the cleanliness, organization, and presentation of the store and promote a customer service-focused work environment
• Comply with state, local, and company policies and perform other duties assigned by the manager on duty or General Manager

What you’ve accomplished:

• Open availability and flexibility
• High school diploma or GED
• 1+ years in retail and/or guest services and 1+ years of cannabis retail experience
• Passion for medical cannabis
• Must be 21 years of age or older and able to obtain a Missouri Agent ID
• Ability to adapt quickly in a fast-paced, changing, and challenging environment
• Excellent written and verbal communication skills
• Customer service-oriented and team-centered, with strong organizational skills and attention to detail
• Ability to reach, bend, stoop, sit, stand, and carry and lift up to 30 lbs in an environmentally controlled retail store, working approximately 40 hours per week including weekends and possible evening shifts
• Preferred: Familiarity with Missouri medical cannabis laws and regulations

Why Choose Vireo?

• A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
• Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com