Lead Project/Program Manager

Socket.dev; Alpharetta (GA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Be yourself

Belong

Grow your career

Continual learning

Benefits start Day 1

Mental health focus

Community involvement

Volunteer time off

Job summary

ADP is seeking a Lead Project/Program Manager to guide client HCM implementations from initiation through closure, coordinating milestones, deliverables, and resources to meet business goals.

You will build trusted partnerships with clients and internal teams, manage multi-year, cross-functional efforts, and drive continuous improvement. A degree is helpful but not required; 8+ years' PM experience and relevant certifications are valued.

Qualifications

• 8+ years of project management or continuous improvement experience.
• Experience leading medium to large cross-functional projects from concept to delivery.
• Strong knowledge of project management processes, tools, and structured methodologies.
• Ability to build partnerships and collaborate with client teams and internal partners.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and adapt quickly.
• Willingness to coach, mentor, and develop others.

Responsibilities

• Lead a project team to implement client HCM projects across lifecycle, ensuring milestones, deliverables, and budgets are met.
• Develop strong partnerships at all levels of the organization, internally and externally.
• Identify cross-functional resources and assemble diverse teams to drive project success.
• Provide status reports including business case, ROI, and post-project review.
• Assess, manage, resolve, and elevate risks and issues as needed.
• Promote best practices and process improvements to enhance client implementations.

Skills

Project management

Cross-functional leadership

Communication

Stakeholder management

Problem solving

Mentoring/coaching

Client relationship management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Financial Force

Anaplan

Confluence

Job description

ADP is hiring a Lead Project / Program Manager.

• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued?
• Are you looking for an opportunity to make a difference by using your communication, problem- solving, and project management skills to drive results for our clients?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will lead a project team to implement client HCM projects by planning, organizing, controlling, and deploying key milestones, deliverables, and resources according to client and business goals. You will use specific templates and techniques to manage through the preferred project life cycle to ensure business goals and objectives are accomplished within designated timeframes and budgets. The nature of what you do every day will not change -- your #1 goal is to lead the project team to successfully implement clients on HCM products and services. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you have a way with clients and project team members that builds rapport, establishes trust, and shines with professionalism. You will manage the project team and all project phases, including initiation, planning, execution, monitoring, control, and closure. When done successfully, your client satisfaction scores and project team sentiment will make you proud. We'll also have a healthy dose of fun along the way. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark?

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you’ll do:

Responsibilities

What you can expect on a typical day:

Be a True Partner.

Do you want to be the ultimate relationship builder? You will manage large project teams responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes and budgets. You will develop strong partnerships and working relationships at all levels of the organization, internally and externally.

Collaborate and Connect.

Are you looking to learn and grow as a part of a team? You will identify cross-functional resources critical to project objectives and build diverse collaborative teams to drive business success. You will lead and influence initiatives and projects to provide strategic insights which enable efficient execution of project deliverables and milestones, including managing the full life cycle of projects.

Think Like a Client, Act Like an Owner

Not afraid to be the owner of your project? You will provide analysis and status reports of the project, including business case, ROI, and post-project review. You will assess, manage, resolve, and elevate (if necessary) risks and issues.

Create and Innovate.

Do you want to champion best practices and process improvement? You will provide recommendations and suggest best practices with the expectation of always creating an exceptional client implementation experience. You'll use critical thinking and problem-solving skills to approach new situations.

TO SUCCEED IN THIS ROLE:

• You have at least 8 years of project management experience and/or continuous improvement experience
• You have prior work experience leading medium to large cross-functional and/or multi-year projects from concept to delivery
• You possess strong knowledge of project management processes, tools, and structured methodologies
• You guide and inspire others in a consultative approach and drive collaboration and client focus with the project team and internal partners
• You communicate effectively, both verbal and written
• You manage multiple and changing priorities (flexibility/adaptability)
• You demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• You work and thrive independently and in a collaborative environment; you partner, collaborate, and work in a team (and matrixed) environment
• You coach, train, and mentor other team members with less experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preferred Qualifications

• You bring industry expertise to each client solution and apply best practices through in-depth client consultation
• You maintain focus and work effectively with multiple demands
• You take initiative to seek out answers, solutions, and positive outcomes*
• You're process-oriented with a high attention to details
• You're proficient using Microsoft Office suite and have experience with Financial Force, Anaplan, Confluence, or similar tools
• You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll
• You have PMP, PgMP, PHR, SPHR, CCP, CBP, HCS, or other similar certifications from highly recognized professional learning institutions

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.