Lead Project Manager - Bilingual

Concentrix; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

Concentrix is seeking a Lead Project Manager to oversee complex technology implementations with emphasis on AI and CCaaS solutions. The role balances technical understanding with financial management, client interaction, and rigorous project oversight within a PMO environment.

The ideal candidate will lead multiple workstreams, ensure on-time delivery, and maintain high-quality deliverables while collaborating with global teams and strategic clients to achieve business objectives.

Qualifications

• Experience across project management lifecycles including waterfall and agile.
• Proven budgeting, change management, and client engagement experience.
• Strong communication and cross-functional leadership.

Responsibilities

• Understand and leverage technology solutions to meet client objectives.
• Manage projects involving AI, GenAI, CCaaS, and CX tech.
• Oversee budgets, revenue forecasts, and financial reporting.
• Ensure on-time and on-budget delivery.
• Communicate with strategic clients to ensure satisfaction.
• Lead the overall project delivery and PMO adherence.
• Oversee multiple concurrent workstreams across groups.
• Maintain quality and adherence to PMO standards.

Skills

Project management

Waterfall

Agile methodologies

Strategic planning

Budgeting

Change management

Client engagement

Finance

Communication

AI concepts

Generative AI

Tools

Outlook

PowerPoint

Excel

Project/Planner

Office 365

Teams Premium

Copilot

CXone

AWS Connect

Genesys Cloud

Microsoft Dynamics

Job description

Job Title:Lead Project Manager - BilingualJob DescriptionWe're the company. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Responsibilities:

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
• Proactive managements of project budgets, revenue forecasts, and financial reporting.
• Ensure projects are completed on time and within budget.
• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.
• Serve as the overall project lead for successful project completion.
• Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.
• Maintain accuracy and quality in project deliverables and processes.
• Adhere to Project Management Office standards and methodologies for consistent project management practices.

Qualifications:

• English proficiency: Verbal C2.
• Experience in project management life cycle, waterfall model, agile, and strategic planning.
• Familiarity with Budgeting, Change Management, Client Engagement, Finance, and Communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium (AI features), and Copilot
• Ability to manage cloud contact center operations and implementations across multiple CCaaS platforms (NiCE CXone, AWS Connect Customer, Genesys Cloud, Microsoft Dynamics)
• Proficiency in Agile Methodology, AI Concepts, and Generative AI.

#the company #ArgentinaLocation:ARG Work-at-HomeLanguage Requirements:EnglishTime Type:Full timeOriginally posted on Himalayas