Lead Product Manager - Service Enablement - Supply Chain

CAI Cox Automotive Corp Svcs., LLC; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible vacation policy

Health care insurance

Retirement planning (401(k))

Job summary

CAI Cox Automotive Corp Svcs., LLC is seeking a Lead Product Manager to enhance the product experience for Supply Chain stakeholders. This position involves close partnership with business leaders to deliver integrated capabilities across multiple platforms including ServiceNow and Oracle.

The ideal candidate will have at least 6 years of relevant experience in product management, particularly within enterprise software environments. Flexibility in vacation and wellness hours is offered, along with comprehensive healthcare benefits.

Qualifications

• Bachelor’s degree and 6 years’ experience in a related field.
• 5+ years of product management experience in enterprise software.
• Familiarity with Agile delivery methods.

Responsibilities

• Serve as the dedicated product partner for Supply Chain.
• Define epics, features, and user stories that are implementation-ready.
• Build a cohesive platform strategy for Supply Chain.

Skills

Product management experience

Strong discovery and facilitation skills

Agile methodologies

Experience with ServiceNow

Experience with Oracle SCM

Education

Bachelor’s degree or higher

Tools

ServiceNow

Oracle SCM

Contract management platforms

Job description

About the Role

We're looking for a Lead Product Manager to own the product experience for our Supply Chain stakeholders — a new and expanding domain within our enterprise service enablement ecosystem. You'll serve as the primary product partner for Supply Chain, delivering integrated capabilities across ServiceNow, Oracle, contract management systems, and any additional platforms required to support end-to-end supply chain operations. This role operates at the intersection of enterprise operations and multi-platform product management. You'll spend the majority of your time embedded with Supply Chain stakeholders — understanding their workflows, processes, and policies — and translating those needs into well‑scoped, prioritized capabilities that reduce manual effort, improve data visibility, and enable more scalable operations. You'll partner closely with platform owners, engineering teams, and business leaders across the organization to deliver outcomes that matter.

What You’ll Do

Stakeholder Partnership & Discovery (75%)

• Serve as the dedicated product partner for Supply Chain — building trust, establishing deep domain knowledge, and becoming the go‑to resource for capability planning.
• Conduct ongoing discovery with Supply Chain stakeholders to surface pain points, map current‑state processes, and identify high‑value opportunities across procurement, vendor management, contract lifecycle, and operations.
• Facilitate workshops, interviews, and process reviews to translate business needs into structured product requirements.
• Develop and maintain a prioritized, stakeholder‑aligned roadmap across ServiceNow, Oracle, contract management, and other enabling platforms.
• Present roadmap, priorities, and tradeoffs to business leaders and executive stakeholders with clarity and confidence.

Product Ownership & Delivery (25%)

• Define epics, features, and user stories that are implementation‑ready — with clear acceptance criteria, scope boundaries, and dependency identification.
• Partner with Product Owners and engineering teams to guide delivery across sprint cycles, release planning, and UAT.
• Drive launch readiness including change management, training, and adoption support for Supply Chain end users.
• Monitor post‑launch performance, gather feedback, and iterate continuously to improve capability effectiveness.
• Identify integration requirements across platforms (ServiceNow Oracle, contract systems, etc.) and partner with architects and engineers to define the right solutions.

Platform & Domain Strategy

• Build a cohesive platform strategy for Supply Chain that spans multiple systems — ensuring capabilities work together rather than in silos.
• Identify opportunities to standardize, consolidate, or automate workflows across procurement, sourcing, and vendor operations.
• Stay current on Supply Chain technology trends, platform capabilities (ServiceNow SPM/Procurement, Oracle SCM), and contract lifecycle management best practices.
• Represent Supply Chain product needs in cross‑functional planning forums and enterprise architecture discussions.

Qualifications

• Bachelor’s degree and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and 1 year of experience; or 18 years’ experience in a related field.
• 5+ years of product management experience in enterprise software, internal platforms, or business operations technology.
• Demonstrated ability to manage products that span multiple platforms or systems of record.
• Strong discovery and facilitation skills — comfortable leading structured conversations with business stakeholders to uncover needs and define requirements.
• Experience working with or adjacent to Supply Chain, Procurement, Vendor Management, or Contract Lifecycle Management domains.
• Ability to translate complex operational workflows into clear, actionable product requirements.
• Proven success influencing without authority across technical teams, platform owners, and business stakeholders.
• Familiarity with Agile delivery methods and experience writing epics, features, and user stories.
• Preferred: Hands‑on experience with ServiceNow (SPM, Procurement, or related modules) and/or Oracle SCM.
• Preferred: Experience with contract management platforms (Icertis, Coupa, Ariba, or similar).
• Preferred: Background in enterprise service management, shared services, or internal platform strategy.
• Preferred: Exposure to data integration, workflow automation, or system‑of‑record design across multi‑vendor environments.
• Preferred: Experience building relationships with a net‑new stakeholder group — establishing trust, credibility, and momentum from the ground up.

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision); retirement planning (401(k)); paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Equal Opportunity Employer

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets.