Senior Product Manager

Link Logistics; Atlanta (GA); On-site; USD 165,000 - 180,000; Full time

Benefits offered by this job

Health insurance coverage

Retirement savings plan

Paid holidays

Paid time off

Job summary

Link Logistics Real Estate is seeking a Senior Product Manager to own the ServiceNow ITSM platform, defining the strategic road map and governing daily operations. You will coordinate feature delivery, work with stakeholders across business and technology, and drive scalable platform architecture.

You will lead cross-functional teams, oversee releases, and ensure high-quality, compliant ITSM implementations while communicating priorities and building consensus with leadership.

Qualifications

• Bachelor's degree in technology, or Bachelor's degree with IT relevant experience.
• 3-5 years hands-on experience with ServiceNow ITSM, implementing, and operating the platform.
• Hands-on experience with ITSM administration/configuration.
• Strong ITIL knowledge, including Incident/Problem, Change, Knowledge and Config with certification 4.0 preferred.
• Experience in process definition and governance.
• 3 years experience integrating ServiceNow with other systems via APIs and Integration Hub.
• Experience leading developers.
• Experience with ServiceNow Catalog Development.
• Experience with ServiceNow portal configuration.
• Experience working with implementation partners and managed service providers.
• Experience leading technical product ownership.
• Knowledge and hands-on experience of ServiceNow workflow and automation principles.
• Knowledge of ServiceNow development tools.
• Knowledge of business analysis processes and concepts.
• Experience with Agile development processes and methodologies.
• Excellent verbal and written communication skills with the ability to create and present concepts and recommendations to all levels of management.

Responsibilities

• Lead product strategy to support Link Logistics operational efficiency and employee experience goals.
• Serve as the single point of contact for the ServiceNow ITSM module and coordinate the delivery of new features and workflows.
• Coordinate the daily operations, and work with stakeholders in the business and within the technology organization to ensure smooth product operations including but not limited to monitoring, upgrades, and access.
• Interact and collaborate with stakeholders on key product considerations and align product vision, features and roadmap.
• Oversee major product releases and overall execution of the releases while assessing risk.
• Work closely with developers, product owners, and program managers to drive technical standards, architecture, and overall platform simplicity and scalability principles.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Communicate complex problems into easily understood requirements and provide solutions.
• Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership.
• Builds product backlog, prioritize items to achieve OKRs.
• Creates and/or maintains key product documentation.
• Ensures that documented development policies, procedures and best practices are followed.
• Set standards to drive the implementation of integrations between ServiceNow Integration Hub APIs and other Link systems/applications.
• Administer and maintain the ServiceNow platform for optimal performance.

Skills

ServiceNow ITSM

ITIL knowledge

Agile development

Stakeholder communication

Leadership

Education

Bachelor's degree in technology

IT relevant experience

Tools

ServiceNow Administration

Integration Hub

Catalog Development

Portal configuration

Job description

Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

The Senior Product Manager is accountable for this ServiceNow Platform, currently consisting of the ITSM module.This role defines the platform strategic roadmap, aligning with business strategy and establishes governance policies as well as provides oversight of daily operations of the platform.

RESPONSIBILITIES:

• Lead product strategy to support Link Logistics operational efficiency and employee experience goals. Help drive efficiency that sets Link at the optimal level to support our future growth.

• Serve as the single point of contact for the ServiceNow ITSM module and coordinate the delivery of new features and workflows.

• Coordinate the daily operations, and work with stakeholders in the business and within the technology organization to ensure smooth product operations including but not limited to monitoring, upgrades, and access.

• Interact and collaborate with stakeholders on key product considerations and align product vision, features and roadmap.

• Oversee major product releases and overall execution of the releases while assessing risk. Work closely with the development team to determine changes required as a result of product releases to ensure successful and high-quality releases.

• Work closely with developers, product owners, and program managers to drive technical standards, architecture, and overall platform simplicity and scalability principles.

• Communicate product priorities and build consensus.

• Assume leadership responsibilities as an accountable owner who is committed to the outcome.

• Work with multiple teams to guide projects through development and bring high-quality products to life.

• Communicate complex problems into easily understood requirements and provide solutions.

• Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership.

• Builds product backlog, prioritize items to achieve OKRs.

• Creates and/or maintains key product documentation.

• Ensures that documented development policies, procedures and best practices are followed.

• Set standards to drive the implementation of integrations between ServiceNow Integration Hub APIs and other Link systems/applications.

• Administer and maintain the ServiceNow platform for optimal performance.

QUALIFICATIONS:

• Bachelors degree in technology, or Bachelors degree with IT relevant experience

• 3-5 years hands‑on experience with ServiceNow ITSM, implementing, and operating the platform.

• Hands‑on experience with ITSM administration/configuration.

• Strong ITIL knowledge, including Incident/Problem, Change, Knowledge and Config with certification 4.0 preferred.

• Experience in process definition and governance.

• 3 years experience integrating ServiceNow with other systems via APIs and Integration Hub.

• Experience leading developers.

• Experience with ServiceNow Catalog Development.

• Experience with ServiceNow portal configuration.

• Experience working with implementation partners and managed service providers.

• Experience leading technical product ownership.

• Knowledge and hands‑on experience of ServiceNow workflow and automation principles.

• Knowledge of ServiceNow development tools.

• Knowledge of business analysis processes and concepts.

• Experience with Agile development processes and methodologies.

• Excellent verbal and written communication skills with the ability to create and present concepts and recommendations to all levels of management.

$165,000 - $180,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience.

Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [e-mail].