Lead Product Manager - Genius AI Platform

Global Payments; North Carolina; Hybride; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth

Learning opportunities

Inclusive team environment

Community initiatives

Wellbeing program

Global employee resources

Résumé du poste

Global Payments seeks a Lead Product Manager, AI Platform to own the shared foundation used by product teams to build AI experiences. You will define the platform vision, govern costs, and prototype before teams invest engineering capacity.

This is a platform role, focusing on governance and enablement rather than shipping individual features. You’ll lead cross-functional collaboration with product, engineering, legal, and security, and mentor other PMs in AI product best practices.

Qualifications

• 8+ years of product management experience, with a meaningful share on technical, platform or developer-facing products.
• Proven track record shipping AI-powered products to production.
• Strong grasp of LLM-based systems in production and related trade-offs.
• Hands-on prototyping of AI prototypes, not only specs.
• Proficiency in Python, SQL, APIs, and JSON; reading code and logs.
• Experience with at least one major cloud AI platform.
• Bachelor's degree in CS, engineering, or related field.
• Ability to align senior stakeholders in a matrixed org.

Responsabilités

• Define the platform strategy and multi-year roadmap for a shared AI platform.
• Lead build-vs-buy-vs-partner decisions with clear trade-offs.
• Own model portfolio, unit economics, and pricing inputs.
• Manage vendor relationships and contract terms for cloud and models.
• Build platform blocks: orchestration, tools, connectors, agents.
• Set standards for interfaces, data access, and safety controls.
• Run prototyping to demonstrate problems and decisions within weeks.
• Drive platform adoption across product and engineering teams.

Connaissances

Product management

AI platforms

Prototyping

Python

SQL

APIs

Cloud platforms

Stakeholder alignment

Formation

Bachelor's degree in computer science, engineering, quantitative field, or equivalent

Outils

Cloud AI platform

LLM tooling

Description du poste

Job Description

Ready to take your career Global? Global Payments is hiring a Lead Product Manager, AI Platform to own the shared foundation that product teams across the company use to build AI experiences. You'll set up the platform strategy, make build‑vs‑buy decisions, and test ideas with your own working prototypes before teams commit engineering capacity. This is a platform. You won't ship a single feature. You'll build the foundation that many AI products are built on. Your direct customers are the product and engineering teams building on the platform, and your success is measured by the value they deliver to the businesses we serve.

What you'll own

Platform strategy and economics Define the multi-year vision and roadmap for a shared AI platform and make it the default path for teams building AI capabilities. Lead build‑vs‑buy‑vs‑partner decisions for core platform components, with clear trade‑offs on portability, lock‑in, cost, latency and security. Own the model portfolio and AI unit economics, including routing rules, cost per interaction and pricing inputs to the business. Manage relationships with cloud and model vendors, including roadmap influence and commercial terms. Platform capabilities and standards Own the platform's core building blocks, such as orchestration, tools, workflows, connectors and agents, and be clear about when each pattern is the right one. Define standards for how capabilities are exposed and integrated, including interfaces, schemas, error handling, permissions and safe handling of actions that change data. Own how context, memory, identity and data access work across tenants and use cases. Quality, trust and governance Build an evaluation practice that combines offline test sets, automated and human review, production quality signals, and release gates. Own guardrails and responsible AI controls suited to a regulated payments environment, including data privacy, AI‑specific security threats, grounding, action authorization and auditability. Set production targets for quality, latency, availability and cost, and own the incident and rollback playbooks. Hands‑on prototyping and discovery Build working prototypes yourself, taking a customer problem to a demo‑able prototype in one to two weeks without dedicated engineering support. Ship every prototype with a small evaluation set, a cost estimate, a latency measurement and a short note on what it would take to productionize. Treat prototypes as evidence for decisions, not production systems, and keep a clear record of each problem, prototype and decision. Adoption and cross‑functional leadership Drive platform adoption across product and engineering teams, and run platform reviews with architecture, security, legal and risk. Explain platform direction to senior leaders in plain language and write documents that keep a multi‑team program aligned. Mentor other product managers on AI product practice as an individual contributor leader.

What you’ll bring

• 8+ years of product management experience, with a meaningful share of that time on technical, platform or developer‑facing products.
• A proven track record of shipping AI‑powered products to production, including generative AI or agentic capabilities used by real customers, not only pilots.
• Strong grasp of how LLM‑based systems behave in production, including non‑determinism, failure modes, and quality, cost and latency trade‑offs.
• Hands‑on prototyping: you've personally built and demoed working AI prototypes, not only written specs.
• Working proficiency in Python (or a similar language), SQL, APIs, and JSON.
• You're comfortable reading code, logs, and evaluation results.
• Practical experience with at least one major cloud AI platform.
• A track record of designing AI evaluation and guardrail approaches and using them to make release decisions.
• Proven ability to align senior stakeholders in a matrixed organization, and to write clearly for both executives and engineers.
• Bachelor's degree in computer science, engineering, quantitative field, or equivalent practical experience.
• It’s a bonus if you have the following!
• Experience in payments, fintech, commerce or B2B SaaS.
• Experience running multi‑tenant AI in regulated environments (e.g., PCI DSS, SOC 2, GDPR/CCPA).
• Has shipped AI that takes actions in production systems, with confirmation, undo and audit controls.
• Has built or governed by a tool or integration catalog, including publishing and versioning standards.
• Experience with real‑time or conversational AI, or with on‑device and edge AI.
• Experience with multi‑cloud AI architecture.
• Patents, open‑source contributions, publications or talks on applied AI.
• Relevant cloud or AI certifications (a plus, not a requirement).

Compensation

• Annual Salary Range: $140,000-$160,000
• Annual Bonus Target: 10-15%

Our perks

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on‑the‑job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

About the Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Accommodations

Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

Company Overview

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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