Lead Product Manager - Genius AI Platform

Global Payments; Charlotte (NC); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation package

Global team environment

Learning & development opportunities

Job summary

Global Payments is recruiting a Lead Product Manager, AI Platform to own the shared foundation that product teams rely on to build AI experiences. You’ll shape platform strategy, manage the multi-year roadmap, and steer build-vs-buy decisions while testing ideas with working prototypes before teams commit engineering capacity.

This role focuses on the platform itself, with customers as product and engineering teams.

Qualifications

• 8+ years of product management experience, with platform or developer-facing products.
• Proven track record shipping AI-powered products to production, including gen AI or agentic capabilities.
• Hands-on prototyping: built and demoed working AI prototypes, not only specs.
• BS degree or higher in CS/engineering or equivalent practical experience.

Responsibilities

• Define multi-year vision and roadmap for a shared AI platform used across product teams.
• Drive build-vs-buy-vs-partner decisions for core platform components; optimize for cost, latency and security.
• Mentor other PMs on AI product practice and drive platform adoption across teams.

Skills

AI platform strategy

Hands-on prototyping

Stakeholder alignment

Python

SQL

APIs

JSON

Cloud platforms

Education

Bachelor's degree in CS or related field

Tools

Python

SQL

APIs

JSON

Job description

Job DescriptionReady to take your career Global?Global Payments is hiring a Lead Product Manager, AI Platform to own the shared foundation that product teams across the company use to build AI experiences. You'll set up the platform strategy, make build-vs-buy decisions, and test ideas with your own working prototypes before teams commit engineering capacity.This is a platform. You won't ship a single feature. You'll build the foundation that many AI products are built on. Your direct customers are the product and engineering teams building on the platform, and your success is measured by the value they deliver to the businesses we serve.What you'll own:Platform strategy and economicsDefine the multi-year vision and roadmap for a shared AI platform and make it the default path for teams building AI capabilities.Lead build-vs-buy-vs-partner decisions for core platform components, with clear trade-offs on portability, lock-in, cost, latency and security.Own the model portfolio and AI unit economics, including routing rules, cost per interaction and pricing inputs to the business.Manage relationships with cloud and model vendors, including roadmap influence and commercial terms.Platform capabilities and standardsOwn the platform's core building blocks, such as orchestration, tools, workflows, connectors and agents, and be clear about when each pattern is the right one.Define standards for how capabilities are exposed and integrated, including interfaces, schemas, error handling, permissions and safe handling of actions that change data.Own how context, memory, identity and data access work across tenants and use cases.Quality, trust and governanceBuild an evaluation practice that combines offline test sets, automated and human review, production quality signals, and release gates.Own guardrails and responsible AI controls suited to a regulated payments environment, including data privacy, AI-specific security threats, grounding, action authorization and auditability.Set production targets for quality, latency, availability and cost, and own the incident and rollback playbooks.Hands-on prototyping and discoveryBuild working prototypes yourself, taking a customer problem to a demo able prototype in one to two weeks without dedicated engineering support.Ship every prototype with a small evaluation set, a cost estimate, a latency measurement and a short note on what it would take to productionize.Treat prototypes as evidence for decisions, not production systems, and keep a clear record of each problem, prototype and decision.Adoption and cross-functional leadershipDrive platform adoption across product and engineering teams, and run platform reviews with architecture, security, legal and risk.Explain platform direction to senior leaders in plain language and write documents that keep a multi-team program aligned.Mentor other product managers on AI product practice as an individual contributor leader.What you'll bring:8+ years of product management experience, with a meaningful share of that time on technical, platform or developer-facing products.A proven track record of shipping AI-powered products to production, including generative AI or agentic capabilities used by real customers, not only pilots.Strong grasp of how LLM-based systems behave in production, including non-determinism, failure modes, and quality, cost and latency trade-offs.Hands-on prototyping: you've personally built and demoed working AI prototypes, not only written specs.Working proficiency in Python (or a similar language), SQL, APIs, and JSON. You're comfortable reading code, logs, and evaluation results.Practical experience with at least one major cloud AI platform.A track record of designing AI evaluation and guardrail approaches and using them to make release decisions.Proven ability to align senior stakeholders in a matrixed organization, and to write clearly for both executives and engineers.Bachelor's degree in computer science, engineering, quantitative field, or equivalent practical experience.It's a bonus if you have the following!Experience in payments, fintech, commerce or B2B SaaS.Experience running multi-tenant AI in regulated environments (e.g., PCI DSS, SOC 2, GDPR/CCPA).Has shipped AI that takes actions in production systems, with confirmation, undo and audit controls.Has built or governed by a tool or integration catalog, including publishing and versioning standards.Experience with real-time or conversational AI, or with on-device and edge AI.Experience with multi-cloud AI architecture.Patents, open-source contributions, publications or talks on applied AI.Relevant cloud or AI certifications (a plus, not a requirement).Compensation:Annual Salary Range: $140,000-$160,000Annual Bonus Target: 10-15%Our perks - what we’ll bring for you:A competitive salary and benefits package that recognizes your contributionOpportunities to grow your skills and build your career within a global businessAccess to learning, development and on-the-job experiences that expand your expertiseA supportive, inclusive team environment where your ideas and input matterTime to give back through community and charity initiativesA global employee assistance program to support your wellbeingRecognition through a global platform that celebrates your achievements.https://jobs.globalpayments.com/en/why-global-payments/benefits/About the Team:Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.Does this sound like you? Apply now to take your career global!#LI-JS1#LI-HybridEEOC StatementGlobal Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.Washington Candidates: Click here for information on the Fair Chance Act.