Lead Product Manager (Fan Experience)

SeatGeek; United States; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401k matching

Parental leave (16 weeks)

One Medical subscription

Ginger.io subscription

Headspace subscription

Ticket-purchase stipend

WFH stipend

Job summary

SeatGeek is seeking a Lead Product Manager to own the end-to-end fan journey from the first touchpoint through landing and onto the event page, including post-checkout experiences. You’ll lead strategy, partner with PMs, engineering, design and marketing to transform a fragmented journey into a single experience.

You’ll drive the vision, strategy and metrics for fan acquisition, landing experiences, pricing, trust signals and cross-surface features, while exploring AI-driven discovery and new

Qualifications

• 8+ years of product management in consumer e-commerce, marketplaces or travel.
• Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail.
• Strong experimentation, analytical and written communication skills.
• Languages: Python, Go, C#, .NET Core, Swift, Next.js, TypeScript.
• Tools can be learned; general engineering skill is valued.

Responsibilities

• Own end-to-end fan journey from first touchpoint through landing, event page and checkout.
• Set strategy and partner with PMs, engineering, design and marketing to unify fragmented journeys.
• Drive vision, metrics and cross-surface features like price display, trust signals, notifications and incentives.
• Lead AI-native experiments, AI-powered discovery and social commerce opportunities with partner teams.
• Map journeys, identify drop-offs, and build data-backed cases for improvements.
• Mentor junior product teammates and champion the fan journey across the company.

Skills

Product management

Analytical skills

Experimentation

Written communication

Cross-functional collaboration

Strategic thinking

Tools

Python

Go

C#

.NET Core

Swift

Next.js

TypeScript

Git (Gitlab)

AWS

PostgreSQL

Redis

Elasticsearch

Kafka

RabbitMQ

Job description

• We’re looking for a Lead Product Manager to focus on the end to end experience, from the first touchpoint through landing and onto the event page, including fans who leave and come back
• Once fans land, you’ll also own the consistency of the features that follow them across every surface, such as price display and fee transparency, credits and incentives, notifications, saved and followed events, and our guarantee and trust signals. Fans meet these everywhere, yet no single team owns them
• This role doesn’t have its own squad. You’ll deliver through other teams’ roadmaps. That means setting the strategy, making the case, and partnering closely with PMs, engineering and design leads, and marketers to turn a fragmented journey into one experience. If you’re energized by impact through influence rather than direct ownership of a single surface, this role is for you
• Drive the vision, strategy and metrics for how fans get from marketing channels (paid search, paid social, SEO, affiliates, partner links, email, push) through landing and through checkout
• Stay on top of how discovery is changing, including AI assistants, AI-driven search and social commerce, and bring those opportunities to the right teams
• Optimize the strategy for landing experiences (performer, venue, category and campaign pages, plus app deep links), so what fans see matches the ad, email or search that brought them
• Lead the charge for cross-cutting features fans meet after they land, such as price display, credits and incentives, notifications, saved and followed events, and trust signals
• Set up automated quality checks that keep the experience consistent as teams ship, from checks that price display, trust signals and other shared features match across surfaces, to evals for AI-powered experiences and AI agents that continuously walk key fan journeys. Use them to catch broken experiences, regressions and drop-off spikes before fans feel them
• Map the full journey, find where fans drop off between teams, and build the case for fixing those gaps with data, research and clear sizing of the opportunity
• Dig into the data yourself: analyze funnel, channel and experiment results, monitor journey metrics for shifts, and turn what you find into clear recommendations for partner teams
• Run continuous discovery on the shopping experience, including fan research, data deep dives and competitive teardowns, and turn what you learn into a steady pipeline of ideas and experiments for partner teams
• Shape the roadmaps of our Product and Marketing Teams. Bring prioritized, well-scoped opportunities into planning and get them committed
• Run regular working sessions with partner teams to keep journey work aligned, sequenced and moving
• Work AI-native: prototype ideas with AI coding tools to win buy-in from partner teams, use AI to synthesize research and data at speed, and share the workflows that work so other PMs adopt them
• Champion the fan journey across the company, celebrate wins, and mentor junior members of the product team

Benefits

• Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
• Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
• Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
• Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
• Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
• Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.

Bonus: live events or ticketing experienceWorking fluency in paid marketing, SEO, AI-driven discovery, and attributionBonus: Experience using automation or AI tools to monitor product quality at scaleA proven ability to get work prioritized and shipped by teams you don’t manage8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growthExperience with pricing, trust or design-system work that spans many surfaces, and strong attention to detailStrong experimentation, analytical and written communication skillsEvent-driven Technologies: RabbitMQ, KafkaLanguages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScriptCloud: AWSDatastores: Postgres, Redis, Memcache, ElasticsearchClient Platforms: iOS, Android, Web (Desktop/Mobile)Technologies: OAuth2.0 & Identity Management, Payment TokenizationVersion control: Git (Gitlab)You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language