Lead Product Learning Expert - CRM

Socket.dev; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and stock opt

Employer-paid medical/dental/vision

Unlimited PTO and parental leave

Snacks and beverages

Growth opportunities in a hyper-growth

Work with top Silicon Valley minds

Home-grown technologies

Collaborative culture

Open and transparent culture

Job summary

Tekion is seeking a Lead Product Learning Expert to drive the strategy, design, and execution of scalable learning experiences that empower internal teams, customers, and partners to engage with Tekion’s products.

This senior individual contributor leads major learning initiatives and collaborates with cross-functional stakeholders to ensure content is scalable, accessible, and aligned with product and business objectives.

Qualifications

• 6–8 years delivering instructor-led or VILT training in enterprise software or SaaS

Responsibilities

• Lead the design and delivery of large-scale product learning programs across multiple formats (eLearning, ILT, VILT, microlearning)
• Partner with Product, Engineering, and Enablement teams to align learning strategy with product launches and updates
• Conduct needs analyses, define learning objectives, and create learner-centric solutions
• Drive continuous improvement of training effectiveness through data, feedback, and research
• Support localization, scalability, and integration of learning content across platforms and teams
• Mentor junior and mid-level learning experts, contributing to knowledge sharing and design quality
• Champion learning accessibility, consistency, and innovation across the organization
• Job Complexity: Manages large-scale, high-impact learning initiatives requiring cross-functional collaboration and deep product understanding
• Expertise: Advanced instructional design and product enablement in a SaaS/enterprise context

Skills

Instructor-led training

Virtual instructor-led training (VILT)

Product training

Learning strategy

Cross-functional collaboration

Delivery optimization

Education

Bachelor's degree in Business/Communications/Education

Product certification badges (as required)

Tools

LMS platforms

Zoom/WebEx/GoToTraining

Job description

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Introduction

The Lead Product Learning Expert is a senior individual contributor responsible for driving the strategy, design, and execution of impactful learning experiences that enable internal teams, customers, and partners to successfully engage with Tekion’s products. This role leads major learning initiatives, mentors peers, and collaborates closely with cross-functional stakeholders to ensure content is scalable, accessible, and aligned with product and business objectives.

Key Roles and Responsibilities

• Lead the design and delivery of large-scale product learning programs across multiple formats (eLearning, ILT, VILT, microlearning)
• Partner with Product, Engineering, and Enablement teams to align learning strategy with product launches and updates
• Conduct needs analyses, define learning objectives, and create learner-centric solutions that improve product understanding and adoption
• Drive continuous improvement of training effectiveness through data, feedback, and research
• Support localization, scalability, and integration of learning content across platforms and teams
• Mentor junior and mid-level learning experts, contributing to knowledge sharing and design quality
• Champion learning accessibility, consistency, and innovation across the organization
• Job Complexity: Manages large-scale, high-impact learning initiatives that require strategic thinking, cross-functional collaboration, and deep product understanding
• Required Supervision: Operates independently and is trusted to lead major initiatives and guide team learning standards
• Expertise: Advanced expertise in instructional design, product enablement, and digital learning; viewed as a subject matter expert within the function

Basic Qualifications

Training Facilitation & Product Proficiency Focus

• 6–8 years delivering instructor-led, virtual instructor-led (VILT), or hands-on product training in enterprise software or SaaS environments

• Demonstrated mastery of 2+ complex enterprise platforms or solutions (particularly CRM, ERP, DMS, or similar systems), including ability to troubleshoot and train across multiple modules

• Proven track record delivering training to diverse audiences (end-users, administrators, system owners) across fast-paced product launch or go-live scenarios

• Strong ability to translate technical product capabilities into clear, relevant learning for different learner personas and experience levels

Required Technical & Product Competencies:

• Expert-level proficiency in Tekion DMS platform, CRM, or related automotive retail software (or demonstrated ability to rapidly master complex industry-specific systems)

• Hands-on experience with VILT delivery platforms (Zoom, WebEx, GoToTraining, or similar) and ability to facilitate engaging virtual sessions

• Comfort troubleshooting product issues during live training and coaching participants through workflows in real time

• Working knowledge of LMS platforms and ability to support content management and learner tracking systems

• Understanding of enterprise software configuration, user roles, permissions, and how product changes impact end-user workflows

Preferred Qualifications

• Experience training across multiple product domains or functional areas (e.g., both front-office and back-office systems)

• Exposure to agile or rapid-release product environments where training must adapt quickly to feature releases

• Background in automotive dealership operations or industry-specific software (DMS, CRM, point-of-sale systems)

• Experience mentoring or coaching junior trainers on delivery excellence and product expertise

Required Education & Certifications

• Bachelor's degree in Business, Communications, Education, or related field (or equivalent professional experience)

• Ability to obtain/maintain product certification or advanced proficiency badges as required by role

Perks & Benefits

• Competitive compensation and generous stock options

• 100% employer-paid top-of-the-line medical, dental and vision coverage

• Great benefits including unlimited PTO, parental leave and free snacks and beverages

• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

• Work on the latest and coolest technologies – everything is home-grown and built ground-up

• A dynamic work environment with a strong sense of community and collaboration

• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

• Exciting opportunities for career growth and development

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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