Lead, Product Excellence

WEX, Inc.; San Francisco (CA); Remote; USD 132,000 - 175,000; Full time

Job summary

An established industry player is seeking a Lead for Product Excellence to transform its product operations. This pivotal role involves scaling a Product Operating Model, coaching teams, and embedding a customer-focused approach to product development. The ideal candidate will possess extensive experience in product management, a strong analytical mindset, and the ability to influence cross-functional teams. Join a forward-thinking company that values innovation and data-driven decision-making, and be part of a mission to enhance product management processes and deliver exceptional outcomes.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

Disability Insurance

Qualifications

• 10+ years in product management, leading product practices.
• Deep knowledge of modern product management principles.

Responsibilities

• Lead evolution of WEX's Product Operating Model.
• Develop scalable frameworks for product discovery.

Skills

Product Management

Leadership

Coaching

Data-Driven Decision Making

Cross-Functional Leadership

AI and Automation Tools

Job description

Lead, Product Excellence

Location:

Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

About WEX

WEX is a global provider of payment processing, information management, and fleet card solutions. Our Digital organization is focused on scaling a world-class Product Operating Model (POM) that enables our teams to deliver exceptional customer and business outcomes. We are committed to modernizing how we build, manage, and scale digital products across WEX.

About the Role

We are looking for a Lead, Product Excellence to lead the transformation of how WEX operates as a product-driven organization. This role will be instrumental in scaling the Product Operating Model by defining best practices, coaching product teams, and embedding a disciplined, customer-focused approach to product development.

The ideal candidate will bring deep experience in product management and a track record of implementing a product model at scale within a complex organization. You will partner closely with Product, Engineering, and Design leaders to ensure teams are structured for success and enabled with the right frameworks, governance, and metrics.

How You'll Make an Impact

• Lead the evolution of WEX's Product Operating Model, ensuring alignment with industry best practices and our long-term strategy.

• Develop and implement scalable frameworks for product discovery, portfolio management, and delivery excellence.

• Coach product managers and cross-functional teams to ensure they are equipped with the right skills, tools, and mindset to thrive in an empowered product organization.

• Establish and track key metrics to measure the adoption and impact of the Product Operating Model.

• Facilitate change management efforts, ensuring smooth adoption of new product practices across teams and functions.

• Advocate for data-driven decision-making, ensuring teams are leveraging insights, experimentation, and business impact measures.

• Champion AI-driven approaches to enhance product management processes and accelerate time-to-value.

Experience You'll Bring

• 10+ years of experience in product management or related fields, including leadership experience in scaling product practices.

• Proven experience driving the transition from a project-led to a Product Operating Model in a complex organization.

• Deep knowledge of modern product management principles (e.g., Marty Cagan's empowered teams, dual-track discovery, outcome-driven roadmaps).

• Strong coaching and mentorship experience, with a passion for developing product talent and fostering a culture of ownership.

• Excellent cross-functional leadership skills, with the ability to influence senior stakeholders across Product, Engineering, Design, and Commercial teams.

• Analytical and data-driven mindset, with experience defining and measuring success metrics for product organizations.

• Experience leveraging AI and automation tools to improve product management workflows and decision-making.

• Exceptional communication and storytelling skills, with the ability to drive alignment at all levels of the organization.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $132,000.00 - $175,000.00