Lead Product Designer

HighLevel; Texas; Hybrid; USD 140,000 - 190,000; Full time

Job summary

HighLevel seeks a Lead Product Designer to elevate product experiences through exceptional craft, systems thinking, and influence. You will guide strategic work across product areas and mentor designers to raise quality across teams in a 100% remote environment.

You will partner with product and engineering leaders, researchers, data partners, and designers to define vision, prioritize opportunities, and deliver high-quality outcomes across the HighLevel platform.

Qualifications

• 7+ years of relevant product design experience, including leadership or design direction across complex digital work.
• Portfolio demonstrates product judgment, systems thinking, customer empathy, high-quality execution, and leadership beyond individual execution.
• Proven experience leading product design across the full lifecycle: research, IA, interaction, visual, prototyping, content, usability testing.
• Exceptional visual and interaction craft with attention to hierarchy, layout, typography, grids, spacing, motion, accessibility and quality.
• Experience designing for B2B SaaS, platforms, CRMs, and workflow-heavy or SMB software is valuable.
• Strong cross-functional leadership with product managers, engineers, researchers, data partners, and stakeholders.

Responsibilities

• Lead design strategy and execution for one or more product areas, translating needs, goals, and constraints into direction.
• Partner with product, engineering, researchers, data partners, and designers to define vision and align teams around outcomes.
• Use qualitative and quantitative insights to influence priorities, clarify tradeoffs, and improve outcomes.
• Lead discovery and design work through ambiguity with clarity, speed, and craft.
• Design workflows including creation, transaction, automation, review, publishing, and configuration.

Skills

Product design leadership

Systems thinking

Cross-functional collaboration

UX design

Portfolio review

Communication

Job description

We are seeking a Lead Product Designer who can elevate HighLevel's product experiences through exceptional craft, product judgment, systems thinking, and influence. You have spent 7+ years designing complex digital products and are ready to shape strategically important work across one or more product areas.

As a lead individual contributor, you will partner deeply with product and engineering leaders, researchers, data partners, and other designers to define and improve strategically important experiences across the HighLevel platform. You will connect customer needs, business goals, technical constraints, and long-term product strategy to clear, useful, and highly polished product design while mentoring designers and raising quality across teams. We expect candidates at this level to demonstrate exceptional visual and interaction design judgment, strong systems thinking, and the ability to raise quality through direction, critique, and mentorship. You should care deeply about the standards that make product experiences feel refined, trustworthy, and coherent at scale.

Responsibilities:

• Lead design strategy and execution for one or more product areas, translating customer needs, business goals, and technical constraints into clear experience direction.
• Partner with product and engineering leaders, researchers, data partners, and designers to define product vision, prioritize opportunities, and align teams around high-quality outcomes.
• Use qualitative and quantitative insights to influence priorities, clarify tradeoffs, and improve outcomes.
• Lead complex discovery and design work through ambiguity with clarity, speed, and craft.
• Design and refine creation, transaction, automation, review, publishing, and configuration workflows, including edge cases and failure states.
• Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency, and design-system alignment.
• Mentor designers, improve critique, strengthen shared patterns, and make design standards easier to adopt.
• Define and socialize measures of design quality and impact, including usability, accessibility, task success, adoption, retention, or customer satisfaction.
• Collaborate effectively across US and India time zones in a 100% remote environment.

Requirements:

• Experience designing B2B SaaS, platforms, CRMs, and workflow-heavy or SMB software experiences is highly valuable.
• Experience using AI-powered tools for exploration, prototyping, critique, synthesis, or workflow acceleration is expected.
• Applications without a portfolio will not be considered.
• 7+ years of relevant product design experience, including sustained leadership, mentorship, or design direction across complex digital product work.
• An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution, measurable product impact, and leadership beyond individual execution.
• Proven experience leading product design across the full lifecycle, including research, information architecture, interaction design, visual design, prototyping, content design, and usability testing.
• Exceptional visual and interaction design craft, with deep care for hierarchy, layout, typography, grids, spacing, motion, usability, accessibility, and product quality
• Deep fluency in design systems, accessibility standards, reusable patterns, and scalable product experience decisions.
• Experience designing complex creation, commerce, communications, publishing, or automation workflows where clarity, trust, and error prevention matter.
• Experience designing AI-driven or intelligent interfaces and collaborating with data, automation, or platform teams.
• Strong cross-functional leadership skills and the ability to work fluently with product managers, engineers, researchers, data partners, senior stakeholders, and other designers.
• Excellent communication and facilitation skills, with the ability to simplify complex ideas, lead critiques and workshops, and persuade through rationale, evidence, and craft.
• Experience influencing design direction for high-impact product areas, systems, or platforms and improving the standards, tools, and practices teams use.