Lead Product Analyst, CDS Adoption & Engagement

Wolters Kluwer; United States; À distance; USD 108 000 - 188 000; Plein temps

Résumé du poste

Wolters Kluwer Health is seeking a Lead Product Analyst, CDS Adoption & Engagement to drive visibility into how clinicians and care teams engage with UpToDate's CDS products. You will query product usage data, build dashboards, and translate insights into actionable recommendations that shape adoption, engagement, and product strategy.

You will collaborate with Product, Engineering, Design, Analytics, Commercial, and Customer Success teams to define success metrics for launches and experiments,

Qualifications

• 5+ years of experience in product analytics or related roles.
• Strong ability to write SQL queries independently.
• Experience analyzing adoption, engagement, funnel metrics and usage patterns.
• Ability to translate findings into actionable product recommendations.
• Experience building dashboards and self-serve analytics views.

Responsabilités

• Define and maintain adoption, engagement, funnel, and usage metrics for CDS products.
• Query product usage data to analyze clicks, actions, user journeys, drop-offs, cohorts, segments, and usage patterns.
• Analyze what users engage with and which interactions drive downstream action.
• Build dashboards and recurring views for product teams to monitor performance.
• Partner with PMs to define success metrics for launches, pilots, MVPs, and experiments.
• Identify insights that inform roadmap priorities and adoption strategies.
• Help improve instrumentation and metric definitions for high-quality data.
• Translate analysis into clear recommendations for product, leadership, and customer-facing teams.

Connaissances

SQL

Data analysis

Dashboards

Stakeholder communication

Product analytics

Outils

SQL

BI Tools

Experimentation tools

Description du poste

Introduction to Role

Help product teams understand how clinicians and care teams engage with UpToDate's clinical decision support products. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As we continue to evolve our CDS and AI-enabled experiences, we need clear insight into what users engage with, which interactions drive meaningful action, where workflows lose momentum, and how product changes affect adoption and value.

Your Role: Lead Product Analyst, CDS Adoption & Engagement

As Lead Product Analyst, CDS Adoption & Engagement, you will focus on adoption, engagement, funnel behavior, and usage patterns across clinical decision support products. You will partner closely with Product, Engineering, Design, Analytics, Commercial, and customer-facing teams to turn product data into clear insights, better decisions, and measurable improvements. This is not a reporting-only role. You will be expected to query product usage data directly, investigate patterns, and translate analysis into practical recommendations.

What You'll Do

• Define and maintain adoption, engagement, funnel, and usage metrics for CDS products.
• Query product usage data to analyze clicks, actions, user journeys, drop-offs, cohorts, segments, and usage patterns.
• Analyze what users engage with, which interactions drive downstream action, and where workflows lose momentum.
• Build dashboards and recurring views that help product teams monitor product performance and user behavior.
• Partner with Product Managers to define success metrics for launches, pilots, MVPs, and experiments.
• Identify insights that inform roadmap priorities, UX improvements, content needs, commercialization, and adoption strategies.
• Help improve instrumentation and metric definitions so teams can rely on consistent, high-quality product data.
• Translate analysis into clear recommendations for product, leadership, commercial, and customer-facing teams.

What You'll Bring

• 5+ years of experience in product analytics, data analytics, business analytics, product operations, or a related role.
• Strong ability to write queries independently using SQL or comparable data-querying tools.
• Experience analyzing adoption, engagement, funnel metrics, click behavior, cohorts, segments, and usage patterns and generating insights that contribute to the product development strategy.
• Comfort working with event-level product telemetry, data models, and imperfect instrumentation.
• Ability to turn ambiguous product questions into structured analyses and actionable insights.
• Experience building dashboards, recurring reports, or self-serve product analytics views.
• Strong communication skills and ability to explain data clearly to non-technical stakeholders.
• Experience partnering closely with Product, Engineering, Design, Analytics, Commercial, or Customer Success teams.
• Preferred Background Experience with healthcare, clinical workflow, enterprise SaaS, AI-enabled products, search, content products, or decision-support tools.
• Familiarity with experimentation, A/B testing, product telemetry, event instrumentation, or customer journey analytics.
• Experience with modern data platforms and business intelligence tools.
• Experience analyzing qualitative and quantitative feedback together.

What Success Looks Like

Product teams have clear, trusted metrics for CDS adoption, engagement, funnels, and usage patterns. PMs understand which interactions and workflows drive meaningful user action. Usage analysis identifies opportunities to improve clinician and care team satisfaction, workflow fit, and repeat engagement. Launches and experiments have clear success metrics and post-launch performance visibility. Leadership has a clearer view of how CDS products are being used and where investment is creating value.

Compensation

Compensation: $107,500.00 - $188,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Benefits

• Medical Plans
• Dental Plans
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Culture

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About the Company

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Diversity & Inclusion

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR

GDPR Wolters Kluwer ('we' or 'us') wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.