Lead Process Analyst

Edward Jones; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid holidays & vacation

Job summary

Edward Jones in Tempe, AZ is seeking a Lead Process Analyst – Process Reengineering to drive enterprise-scale improvements, diagnose complex challenges, and deliver future-state solutions through analytical rigor and leadership.

You will partner with senior stakeholders across AI, technology, and business functions to shape roadmaps, document processes, and implement re-engineering opportunities that generate measurable business benefits.

Qualifications

• Bachelor’s degree or equivalent experience.
• Broad knowledge of financial services concepts, practices, and procedures.
• Expert knowledge in process improvement frameworks (Lean, Six Sigma, Kaizen).
• Knowledge of tools and techniques for identifying and streamlining workflows.
• Deep understanding of BPM principles, lifecycle management, and process modeling tools.
• Familiarity with process mapping, documentation and optimization techniques; change management knowledge.
• Proficiency in analyzing data to identify bottlenecks and measure improvements; KPI knowledge.
• Familiarity with automation tools, workflow systems, and AI/RBA technologies.
• Understanding of how technology enhances process efficiency and scalability.
• Expertise in cross-functional collaboration to drive prioritized improvements.

Responsibilities

• Lead end-to-end process re-engineering workstreams.
• Partner with Head of AI and Sr. Leaders to shape strategy and roadmaps.
• Collaborate with AI, Technology, Business Architecture and Functions to align resources.
• Incorporate technology advancements into re-engineering approaches.
• Lead a team delivering process re-engineering solutions with measurable benefits.
• Document processes, identify improvement opportunities, and redesign workflows.
• Act as Business Owner for Re-engineering technology with IT.
• Consult on high‑impact projects with Sr. Leaders.
• Set firm-wide standards for process re-engineering.
• Build a diverse network with senior leaders across the firm.

Skills

Lean

Six Sigma

Kaizen

Data analysis

Process optimization

Cross-functional collaboration

Change management

Automation awareness

AI understanding

Education

Bachelor’s degree

Tools

Process modeling tools

Workflow management systems

BPM tools

Job description

This job posting is anticipated to remain open for 30 days, from 04-Sep-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) .

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

The Lead Process Analyst – Process Reengineering is an advanced individual contributor responsible for leading high-impact process re‑engineering workstreams and delivering innovative, enterprise‑level solutions. This role combines deep analytical expertise with workstream leadership, creative problem solving, and thought leadership. The Lead Process Analyst partners with senior stakeholders to diagnose complex process challenges, design future‑state solutions, and drive measurable business outcomes, enabling future‑of‑work transformation.

What You’ll Do:

• Leads end-to-end process re-engineering workstreams.
• Partners with Head of AI and other Sr. Leaders to shape strategy and roadmaps to capitalize on process re-engineering capability benefits.
• Partners with Sr. Leaders in AI, Technology, Business Architecture and Functions to identify, prioritize and align resources to deliver value on process re-engineering opportunities.
• Understands technology advancements and innovations in process re-engineering and incorporates those advancements into the firm’s approach to process re-engineering.
• Lead a team that partners with leaders and functions in the firm to identify, develop and implement process re-engineering solutions in the firm, resulting in business benefits achieved.
• Lead a team that documents processes, identifies opportunities for process improvements, re‑designs processes for efficiency, and creates measures for processes.
• Serve as Business Owner for Process Re-engineering technology in the firm. This includes working with Technology to define business needs, requirements, and experience required from the technology to achieve outcomes.
• Consult on process re‑engineering as needed in high impact projects and with Sr. Leaders
• Set standards for process re‑engineering in the firm and incorporate those standards into firm execution systems.
• Develop a trusted and diverse network of relationships in and beyond current function with senior leaders across the firm, has influence across the organization and a solid network to rely on.

What Experience You Need:

• Bachelor’s degree or equivalent experience in a related field.
• Broad and deep knowledge of financial services concepts, practices, and procedures.
• Expert knowledge in process improvement frameworks (example; Lean, Six Sigma, Kaizen).
• Knowledge of tools and techniques for identifying and streamlining workflows.
• Deep understanding of Business Process Management principles, lifecycle management, and process modeling tools.
• Familiarity with process mapping, documentation and optimization techniques. Knowledge of change management techniques to ensure effective implementation.
• Proficiency in analyzing data to identify bottlenecks, measure process improvements and track improvements; knowledge of KPIs to evaluate process efficiency.
• Familiarity with automation tools, workflow management systems, and emerging technologies like AI and RBA.
• Understanding of how technology can be leveraged to enhance process efficiency and scalability.
• Expertise in working across functions to identify process re‑engineering opportunities and influencing prioritization and implementation to achieve business results.
• Knowledge of how process re‑engineering aligns with broader business strategies and objectives and ability to identify high impact opportunities.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?_sft_category=awards-accolades)

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?_sft_category=awards-accolades-en-ca)

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

• Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage.
• Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.
• Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
• Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism.
• Associates may be eligible for bonuses and profit sharing.
• All associates are eligible for the firm’s Employee Assistance Program.
• For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .