Lead Practice Manager – Primary Care (Graham & Mebane)

UNC Health; Brook Hollow (NC); On-site; USD 40,000 - 57,000; Full time

Job summary

UNC Health employs a Practice Manager II to oversee two primary care locations in Graham and Mebane, ensuring efficient day-to-day operations, staff leadership, and achievement of quality and productivity goals.

The role requires a healthcare background, supervisory experience, and strong skills in scheduling, budgeting, and compliance, with a focus on delivering exceptional patient care within UNC Health Medical Group.

Qualifications

• Bachelor's degree in an appropriate discipline. Three years of experience in a healthcare setting, preferably in a physician office or outpatient setting. One year of supervisory experience in a healthcare setting.

Responsibilities

• Ensures compliance with organizational policies and procedures.
• Responsible for hiring, training, developing, and evaluating employee performance.
• Provides supervision and direction for all practice staff. Responsible for planning, assigning, and directing work flow. Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
• Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice. Responsible for patient scheduling and throughput, physician and staff productivity and maintenance of adequate staffing, equipment, and supplies.
• Responsible for compliance with billing and accounting procedures, revenue cycle and financial audit requirements.
• Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues. Participates on teams to achieve desired results.
• Responsible for resolution of facility management, equipment, and safety issues.
• Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Coordinates ongoing unit based performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Demonstrates leadership in communication and team work.

Skills

Leadership

Budgeting

Staff management

Healthcare operations

Education

Bachelor's degree in an appropriate discipline

Tools

Practice management software

EHR systems

MS Office

Job description

UNC Health employs a Practice Manager II to oversee two primary care locations in Graham and Mebane, ensuring efficient day-to-day operations, staff leadership, and achievement of quality and productivity goals.

The role requires a healthcare background, supervisory experience, and strong skills in scheduling, budgeting, and compliance, with a focus on delivering exceptional patient care within UNC Health Medical Group.