Lead Practice Assistant

Massachusetts General Hospital; Boston (MA); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant to serve as a central contact for staff, patients, and providers within the pulmonary program. The role supports front-end and administrative teams, promoting a patient-centered workflow and ensuring compliance with organizational policies.

The position emphasizes strong organizational and communication skills, with duties spanning scheduling reviews, prior authorizations, triage support, and onboarding of new team members to maintain

Responsibilities

• Review schedules to optimize appointment utilization and accommodate new patients whenever possible.
• Review the DAR for the upcoming to identify coverage gaps or prior authorization requirements; proactively contact patients and secure necessary PA’s to ensure visit readiness.
• Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits ensuring compliance with insurance requirements and minimizing delays.
• Assist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absences.
• Monitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring all orders are accurately attached and removing orders for patients who choose not to schedule appointments.
• Manage the fax pool by reviewing, triaging, and distributing incoming faxes, ensuring documents are accurately routed, and addressed in a timely manner.
• Support the onboarding and development of new team members through training, workflow instruction, and knowledge sharing to ensure successful integration into clinic operations.
• Other duties as assigned.

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThe Lead Practice Assistant serves as a central point of contact for staff, patients, and providers, supporting front-end and administrative teams, ensuring compliance with organizational policies and regulatory standards, and promoting a smooth, patient-centered workflow. This position requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the overall goals of the pulmonary program.QualificationsReview schedules to optimize appointment utilization and accommodate new patients whenever possibleReview the DAR for the upcoming to identify coverage gaps or prior authorization requirements; proactively contact patients and secure necessary PA’s to ensure visit readinessCoordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits ensuring compliance with insurance requirements and minimizing delaysAssist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absencesMonitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring all orders are accurately attached and removing orders for patients who choose not to schedule appointmentsManage the fax pool by reviewing, triaging, and distributing incoming faxes, ensuring documents are accurately routed, and addressed in a timely mannerSupport the onboarding and development of new team members through training, workflow instruction, and knowledge sharing to ensure successful integration into clinic operationsOther duties as assigned.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeHybridWork Location66 Blossom StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$21.73 - $31.02/HourlyGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.