LEAD PORTER- LEAD CASINO HOUSEKEEPER

Gold Coast Hotel & Casino; Florence (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading entertainment company in the gaming sector seeks a Lead Housekeeper for its casino vessel. The role involves supervising cleaning operations, ensuring compliance with regulations, and providing exceptional service to guests. Candidates should possess strong leadership skills, attention to detail, and a high school diploma.

Qualifications

• Must be at least 21 years of age.
• Flexibility to work varying shifts.
• One (1) year of experience onboard vessel.

Responsibilities

• Supervises cleaning operations ensuring compliance with regulations.
• Assigns daily tasks and supports Utility Porters.
• Ensures a clean, friendly, and safe atmosphere on the vessel.

Skills

Interpersonal skills

Leadership skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Lead Housekeeper is responsible for supervising the cleaning operation of the casino vessel ensuring compliance with the all applicable regulations, the policies/procedures of Belterra Casino Resort & Spa and serving both the external and internal customers by providing a clean, friendly and safe atmosphere on the vessel.

The Lead Porter:

• Provides extraordinary guest service, positively effects interactions with internal/external guests, has resiliency to deal with difficult guests in all types of business condition and the agility to work harmoniously with co-workers.
• Adheres to and enforce compliance with all regulations established by the Indiana Gaming Commission, ABS and other applicable agencies pertaining to riverboat gaming and vessel operations.
• Adheres to and enforce the policies and procedures established by Belterra Casino Resort & Spa.
• Supports the Response Team in the performance of fire, safety, and emergency procedures of the casino to ensure the safety of passengers, employees and property.
• Supports Utility Porters to meet the expected performance standards for their positions.
• Assigns tasks to maintain the daily appearance of the casino at a level commiserate with a premier gaming resort.
• During their assigned watch, supervises and supports Utility Porters to complete cleaning duties and maintenance/repair tasks on the vessel with minimal impact on guest services.
• Executes all tasks as assigned by management.

Qualifications

• Ability to create or read and interpret documents such as vessel schematics and policy and procedure manuals.
• Ability to speak effectively with customers and/or employees.
• Ability to create or carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems and implement effective solutions.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of noise, cold, heat, humidity, vibration, crowds, and smoke.
• Must pass a chemical dependency test as required and work in a drug free environment.
• Must obtain and maintain the appropriate work authorization required to perform job responsibilities.
• Posses a High School Diploma or equivalent.
• One (1) year of experience onboard vessel.
• Prior experience onboard riverboat casinos as a Porter preferred.
• High degree of interpersonal skills.
• Must have strong leadership and team building skills.
• Must be detail oriented.
• Must be at least 21 years of age.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.