Lead PM, Hybrid Contact Center Transformation

PTR Global; Austin (TX); Hybrid; USD 90,000 - 96,000; Full time

Benefits offered by this job

Hybrid work model

Competitive hourly rate

Job summary

PTR Global in the United States is seeking a Project Manager - Functional with Genesis experience to lead the replacement of the Genesis telephony platform in a long-term contract. The role is hybrid—onsite three days per week (Tue–Thu) with Monday and Friday remote—and focuses on end-to-end project execution and cross-functional alignment for a contact center tech implementation.

You will document requirements, BRDs, and functional specs, coordinate stakeholders across operations, compliance,

Qualifications

• Experience leading complex enterprise technology projects with large-scale implementations.
• Ability to navigate ambiguous environments and define a delivery plan.
• Strong PM skills to steer conversations with business and technical stakeholders.
• Experience with Genesis telephony or similar contact center platforms.

Responsibilities

• Drive end-to-end project execution for the Genesis replacement.
• Coordinate across technical teams and business partners.
• Lead requirements and documentation and prepare for governance meetings.

Skills

Project management

Stakeholder management

Requirements gathering

Communication

Technical collaboration

Tools

Genesis Telephony

BI / Dashboards

Job description

PTR Global in the United States is seeking a Project Manager - Functional with Genesis experience to lead the replacement of the Genesis telephony platform in a long-term contract. The role is hybrid—onsite three days per week (Tue–Thu) with Monday and Friday remote—and focuses on end-to-end project execution and cross-functional alignment for a contact center tech implementation.

You will document requirements, BRDs, and functional specs, coordinate stakeholders across operations, compliance,