Lead Plumber

Benjamin Franklin Plumbing, LLC; Bel Air (MD); On-site; USD 76,000 - 126,000; Full time

Benefits offered by this job

Health insurance (PPO)

401K

Bonus opportunities

iPad/iPhone provided

Uniforms

Take-home truck provided

Paid vacation (2 weeks)

Paid training

Support team that cares

Job summary

Benjamin Franklin Plumbing is hiring self-motivated, customer-focused technicians to handle all residential plumbing tasks. You’ll drive a company truck, use the latest tools, present options to homeowners, and deliver 6‑star service that earns outstanding reviews.

You’ll be coached with paid training, enjoy health insurance (PPO), a 401K with company contribution, bonuses, uniforms, and a take-home truck. Starting with two weeks of paid vacation, this role offers a path to significantly higher

Qualifications

• Working knowledge of residential plumbing with hands-on experience.
• Confident dealing with customers, presenting options, collecting payment, and handling cash/credit transactions.
• Strong communication and people skills.
• Not afraid to hear the word No when advancing your career.

Responsibilities

• Provide 6-star customer service and drive to jobs.
• Present options to customers and collect payment at the point of sale.
• Record notes for the next technician and teammates.
• Receive coaching and support from the team.

Skills

Plumbing knowledge

Customer communication

Problem solving

Sales/upsell

Job description

PLEASE READ THIS FIRST

Stop reading if you are selfish, lazy, sloppy, rude, content, dishonest or negative. You won’t make it past the first interview.

WHO WE NEED

We are unashamedly looking for i-dotting, t-crossing, taking care of business bosses, who dive on a grenade for their buddy, pick up the ball, go get the ‘W,’ holding the rally flag in the other hand and leading the team. Professionals who understand goals are good, real gains are better, and able to harness all this motivation into the best customer service this side the Mississippi. You’ve had a job. You’ve had a grind. Come find a calling. Come find a refining battle ground where you defeat the worst versions of yourself to become better. We don’t have time for excuses. We don’t have time for good enough. We have one mission here and that is to provide you with all the opportunity in the world to make more money than you ever thought possible in a plumbing truck. You will be coached. You will be appreciated. You will be PAID. We need doers; sayers need not apply.

WHO WE ARE

We are Benjamin Franklin Plumbing. Family owned, family focused, family service. Been in the game for a long time so we have the foundation of good process but future focused enough to be on the cutting edge of tools, pay, and ideas.

WHAT WE DO

All residential plumbing, all day long. Water heaters, water conditioning, drain clearing, piping, pumps, diagnosis and more. Whatever we do, we do it right. And if you made it this far and missed the “residential” part of residential plumbing service save yourself the rest of the read. If you don’t like people, you won’t like it here. Customer service to us is caring enough for each person to present options for their home and family and give them the power of choice for what makes sense.

HOW WE DO IT

• Have a working knowledge of all things residential plumbing with hands on experience including water heaters, water conditioning, pumps, drains, piping, repairs, troubleshooting, etc.
• Are comfortable and confident dealing with customers, presenting options, collecting payment, and generally TCOB of all things.
• Are a good communicator and understand people.
• Aren’t scared of the word “NO” unless referring to the advancement of your career and income.

DAY IN THE LIFE

You can expect an average day to include: Waking early cause success waits for no sleeper. Brushing your teeth and tucking in your shirt like a professional. Driving your freshly washed company provided truck to the shop. Filling your truck with whatever you need from our fully stocked warehouse. Opening up your company provided iPad and iPhone to see your first money making opportunity. Arriving on time at the customer home and blowing their doors off with 6-star service that results in an incredible review. Getting real-time coaching/support for whatever you need because you said you were coachable. Having parts/material delivered to you because you we need your head in the game not on the roadRecording notes for the next guy because you said you were about the team. Collecting payment from the customer cause if the company don’t get paid, neither do you. Probably heading home because you ended up spending all day at your first call

THE BRASS TACKS$

• 100,000+ opportunity
• Support team that actually cares.
• Paid training
• Health insurance (PPO)
• 401K (company contribution)
• Bonus opportunities
• iPad/iPhone provided
• Uniforms
• Take-home truck provided
• Starting 2 weeks paid vacation.

Job Type: Full-timePay: $76,000.00 - $126,000.00 per year

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.