Lead Player Services Cashier
Cherokee Nation Entertainment
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Benefits offered by this job
Job summary
Cherokee Nation Entertainment is seeking a Lead Player Services Cashier in Oklahoma to guide a team handling casino guests’ cash and non-cash transactions. You will ensure accurate cash handling, regulatory compliance, and smooth operations while delivering exceptional guest service.
You will assist with rewards program enrollment, promotions, and ticketing, resolve guest concerns, and support reconciliation of cage funds. Candidates should have strong math, communication, and leadership skills.
Qualifications
- High school diploma or GED or equivalent.
- 1 year cash-handling or customer service experience preferred.
- Ability to lead, mentor, and guide team in a fast-paced guest service environment.
- Strong guest service and communication skills.
- Ability to learn and explain casino games, rewards program benefits, and promotions.
- Ability to obtain and maintain required gaming licensure.
- Valid driver's license and liability insurance.
- Ability to work varied shifts, including weekends and holidays, and lift up to 50 pounds.
Responsibilities
- Lead and mentor Player Services Cashiers to ensure compliant, efficient operations.
- Process high-volume cash and noncash transactions, including chip issuance and redemption.
- Enroll guests in the rewards program and explain benefits.
- Verify funds at shift start/end and assist reconciliation.
- Verify and distribute jackpot and special payouts with proper documentation.
- Research transaction variances by reviewing reports and docs.
- Maintain accountability of ATMs, kiosks, funds, and inventory.
- Ensure currency documentation is provided to appropriate departments.
- Assist with promotions and guest outreach calls.
- Address guest and employee questions professionally and escalate when needed.
- Safeguard assets and confidentiality; comply with laws and policies.
- Maintain organized, professional work environment; perform other duties.
Skills
Education
Tools
Job description
The Lead Player Services Cashier provides day-to-day guidance and support to the Player Services Cashier team while performing a variety of cash and non-cash transactions for casino guests. This position helps ensure accurate cash handling, regulatory compliance, and smooth Player Services operations while delivering exceptional guest service. The Lead also assists with rewards program enrollment and promotions, resolves guest and employee concerns, researches transaction variances, and supports the accountability and reconciliation of cage funds.
The Lead Player Services Cashier provides day-to-day guidance and support to the Player Services Cashier team while performing a variety of cash and non-cash transactions for casino guests. This position helps ensure accurate cash handling, regulatory compliance, and smooth Player Services operations while delivering exceptional guest service. The Lead also assists with rewards program enrollment and promotions, resolves guest and employee concerns, researches transaction variances, and supports the accountability and reconciliation of cage funds.
- Lead, mentor, and provide day-to-day guidance to Player Services Cashiers to support efficient operations and compliance with established policies and regulations.
- Process high-volume cash and noncash transactions, including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot tickets, and promotional vouchers.
- Enroll guests in the rewards program, issue membership cards, maintain accurate player information, and explain program benefits and casino promotions.
- Verify funds at the beginning and end of shifts and assist with the reconciliation and balancing of Player Services transactions.
- Verify and distribute jackpot and special payouts while ensuring required documentation is completed accurately.
- Research transaction variances by reviewing and auditing reports and supporting documentation.
- Maintain accountability of ATMs, kiosks, operational funds, and promotional inventory.
- Ensure required currency transaction information and documentation are provided to appropriate departments.
- Assist with casino promotions, entry-level player evaluations, and script-based outbound guest calls.
- Address guest and employee questions, disputes, and concerns professionally, escalating issues to leadership when appropriate.
- Safeguard company assets and maintain confidentiality of guest, financial, and casino information.
- Help ensure team compliance with applicable laws, regulations, company and departmental policies and procedures.
- Maintain an organized and professional work environment and perform other job-related duties as assigned.
- High school diploma or GED, or an equivalent combination of education and experience.
- One year of cash-handling or customer service experience is preferred.
- Ability to lead, mentor, and provide guidance to team members in a fast-paced guest service environment.
- Strong guest service skills with the ability to create positive and memorable guest experiences.
- Excellent verbal and written communication skills.
- Ability to accurately perform basic mathematical calculations and handle high-volume monetary transactions.
- Ability to make sound decisions and professionally resolve guest service concerns.
- Ability to learn and explain casino games, property amenities, rewards program benefits, and gaming promotions.
- Basic computer proficiency and ability to learn job-related systems and software.
- Ability to understand and comply with applicable gaming regulations, laws, and company policies and procedures.
- Ability to obtain and maintain required gaming licensure.
- Valid driver's license and liability insurance required.
- Ability to work varied shifts, including weekends and holidays, and lift objects weighing up to 50 pounds.
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
- Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
- Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
- Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
- And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
- Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
- Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
- Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
- Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
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