Lead Player Operations & Support for Global Crypto Gaming

VirtuHire; United States; Remote; USD 70,000 - 120,000; Full time

Job summary

VirtuHire is seeking a Player Operations Specialist to help deliver exceptional customer experiences within our growing crypto gaming ecosystem. You’ll shape support strategies, oversee daily operations, and collaborate with Payments, Product, and Compliance to align initiatives with business goals.

Ideal candidates bring strong communication skills, a customer-centric mindset, and the ability to adapt in a fast-paced startup environment.

Qualifications

• Experience in a customer support role, preferably within high-growth tech, crypto, or gaming environments
• Strong communication skills, with a customer-centric mindset
• Technical & operational familiarity with online customer support in a fast-paced digital environment
• Adaptability to thrive in a dynamic startup environment and manage multiple priorities

Responsibilities

• Contribute to the evolution of customer support operations.
• Help shape the future strategy for our customer support and payments function as we scale globally.
• Identify emerging trends and recommend innovative solutions.
• Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.
• Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.
• Implement customer facing FAQs to empower users to be self-serve.
• Establish best practices for handling sensitive cases, including compliance-related issues.
• Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities.
• Work closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overall business goals.
• Ensure seamless communication across departments to address and resolve customer pain points.

Job description

VirtuHire is seeking a Player Operations Specialist to help deliver exceptional customer experiences within our growing crypto gaming ecosystem. You’ll shape support strategies, oversee daily operations, and collaborate with Payments, Product, and Compliance to align initiatives with business goals.

Ideal candidates bring strong communication skills, a customer-centric mindset, and the ability to adapt in a fast-paced startup environment.