Lead Phlebotomy Technician-Phlebotomy

Mercy Cedar Rapids; Cedar Rapids (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Mercy Cedar Rapids is seeking a Lead Phlebotomy Technician to support patient-centered care through accurate specimen collection and laboratory support. The successful candidate will ensure effective communication, technical competencies, and assist in training staff while promoting outstanding customer service.

Qualifications

• At least 2 years of experience required.
• Preferred certification with ASCP, AMT, or NHA.

Responsibilities

• Ensure proper specimen collection and patient communication.
• Provide education and training for staff and students.
• Participate in audits for process improvement.

Skills

Knowledge of specimen collection procedures

Knowledge of different patient populations

Ability to work under pressure

Ability to multitask and prioritize

Detail-oriented

Education

High school diploma or GED

Graduate of a phlebotomy training program

Tools

Laboratory Information System (LIS)

Job description

This position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Lead Phlebotomy Technician exhibits compassion towards our patients, provides outstanding customer service, and role models professional behavior. The Lead Phlebotomy Technician provides daily support and limited oversight to the Phlebotomy Department.

Job Duties

• Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand-offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
• Maintains technical competencies as outlined in staff level job descriptions by performing specimen collection, including phlebotomy, respiratory swabs, and skin tests, with skill and compassion.
• Follows all laboratory procedures for properly identifying at all phases, specimen collection, order entry, specimen receiving, call center and all other duties
• Prioritizes workload to ensure timely collection of all patient samples
• Assists in validating the laboratory information system to ensure that the optimal process is being trained, followed and audited.
• Actively seeks and identifies opportunities for process improvement, including performance of audits and plans of correction.
• Assists in procedure writing, updating, and validating
• Acts as a resource for laboratory medicine information to providers and others
• Educates and trains all staff and students, to include maintaining training documents, completing review and sign off of new staff.
• Ensures proper usage, inventory and ordering of department supplies.
• Provides input for hiring, training, performance evaluations and corrective action.
• Assists with appropriate scheduling and staffing levels, including covering as needed. This may include weekends and/or holidays.
• Role models and teaches outstanding customer service for patients, families and colleagues.
• Provides limited leadership responsibilities, including behavior monitoring and correction

Maintains and improves skills by participating in at least one continuing education activity annually.

Knowledge, Skills and Abilities

Knowledge of specimen collection procedures, including venipuncture, capillary collection, TB placement, and respiratory swabs

Knowledge of different patient populations and their needs, including neonatal, pediatric, geriatric, and trauma

Ability to work quickly and efficiently under pressure without sacrificing quality

Ability to multitask, prioritize, and work with interruptions

Skill to use the laboratory information system (LIS)

Ability to detail-oriented

Ability to complete appropriate documentation and paperwork clearly and completely

Professional Experience

Required: Two years experience

Education

Required: High school diploma or GED

Preferred: Graduate of a phlebotomy training program or medical assisting program

Licensure, Certification, Registration

Preferred certification with either American Society for Clinical Pathology (ASCP), PBT (ASCP); American Medical Technologists (AMT), RPT (AMT); or National Healthcareer Association (NHA), CPT (NHA)

About the company

656 Mercy Medical Center is a Catholic hospital in Cedar Rapids, Iowa.

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